Part-Time Craft Store Customer Champion

Hobbycraft; Dundee; On-site; AUD 28,000 - 39,000; Part time

Benefits offered by this job

33 days holiday pro rata

Up to 40% staff discount

Long service awards

Cycle2Work scheme

Gym membership

Volunteer day

Employee support programme

Pension scheme

High street discounts

Inclusive working environment

Colleague social events

Job summary

Hobbycraft is hiring a part-time Customer Advisor in Dundee to support the Store Management Team in delivering exceptional store operations and a customer-focused experience. The role emphasizes brand values, craft enthusiasm, and strong service skills, with responsibilities spanning till operations, stock replenishment, and Click and Collect support.

The role offers competitive hourly pay (£12.71/hour) and a comprehensive benefits package, including holidays, staff discounts, pension and

Qualifications

• Retail (or similar) experience is desirable.
• A confident communicator who can deliver outstanding customer service.
• A passion for craft.
• Selling skills are advantageous.
• Stock replenishment responsibilities.

Responsibilities

• Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way.
• Teamwork – build great working relationships with the team and treat individuals fairly and with respect at all times.
• Customer Service – deliver outstanding customer service, putting the customer at the heart of everything you do.
• Change – adapt to change in a positive, proactive way.
• Policies and Procedures – comply with all Company policies and Health and Safety Regulations.
• Shop Floor – replenish stock and maintain displays.
• Cash Handling – operate till and handle transactions accurately.
• Click and Collect – assist with the Click and Collect process.
• Stock Control – minimise stock loss and ensure tagging processes are followed.
• Workshops – host various workshops.

Skills

Cash handling

Brand ambassador

Customer service

Teamwork

Adaptability

Self-motivated

Communication

Pace & accuracy

Job description

Hobbycraft is hiring a part-time Customer Advisor in Dundee to support the Store Management Team in delivering exceptional store operations and a customer-focused experience. The role emphasizes brand values, craft enthusiasm, and strong service skills, with responsibilities spanning till operations, stock replenishment, and Click and Collect support.

The role offers competitive hourly pay (£12.71/hour) and a comprehensive benefits package, including holidays, staff discounts, pension and