Customer Advisor - Bedford

Hobbycraft; Bedford; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

33 days holiday including bank

40% colleague discount

Long service awards

Cycle2Work scheme

Discounted gym membership

Charity volunteer day

Pension

High street discounts

Inclusive working environment

Colleague social events

Job summary

Hobbycraft Bedford is seeking a Customer Advisor to support the Store Management Team and deliver a welcoming, customer-focused experience. You will help with store operations, brand values and craft knowledge to assist customers.

This role suits someone with retail experience, strong communication, and a passion for craft. You will handle tills, stock replenishment, Click and Collect, and contribute to a friendly, inclusive team. Hours are 12 per week with a competitive rate of £12.71 per hour.

Qualifications

• Retail experience is desirable.
• Confident communicator delivering outstanding customer service.
• Passion for craft.
• Stock replenishment.
• Ability to work at pace and with accuracy.

Responsibilities

• Brand ambassador who promotes the Hobbycraft brand and embraces change.
• Build strong team relationships, treating everyone with respect per policy.
• Deliver outstanding customer service with excellent communication and product knowledge.
• Adapt to change in a positive, proactive way.
• Comply with company policies and Health & Safety regulations.
• Maintain shop floor standards, replenish stock, keep displays tidy.
• Handle till operations and cash transactions.
• Assist with the Click and Collect process.
• Help minimize stock loss through vigilant tagging.
• Support running Workshops.

Skills

Cash handling

Customer service

Retail experience

Teamwork

Adaptability

Self-motivated

Brand ambassador

Workload management

Job description

Customer Advisor - Bedford

Hours of Work - 12 hours per week

Salary - £12.71 per hour

As a Customer Advisor at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation, initiatives and performance. Delivering an inviting, inspirational and truly customer-focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your work

WHY HOBBYCRAFT?

• Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
• We’re a forward thinking, diverse team and are 100% committed to what we do
• We have a reputation to shout about, exceeding customer expectations first time, every time

COMPANY BENEFITS

• 33 days holiday including bank holidays pro rata, growing with you during your time with us
• 40% colleague discount, with ad hoc double discount days
• Long service awards to thank you for your time spent with us
• Cycle2Work scheme
• Discounted gym membership
• Fun event days to fundraise for our charity partners
• Annual paid-for charity volunteer day
• Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
• Access to a personal pension scheme
• Access to a range of high street discounts
• An inclusive and creative working environment, so you can truly be you and enjoy your time at work
• Colleague social events held throughout the year

AREAS OF RESPONSIBILITY

• Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
• Teamwork - you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
• Customer Service - you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft
• Change - you have the flexibility to recognise change and approach it in a positive, proactive way.
• Policies and Procedures - you will comply with all Company policies and Health and Safety Regulations
• Shop Floor - you will deliver excellent standards and know what good looks like You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock.
• Cash Handling - Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
• Click and Collect – you will be required to assist with the Click and Collect process
• Stock Control - Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed
• Workshops – you may be required to host various workshops

WHAT WE’RE LOOKING FOR

Experience

• Retail (or similar) experience is desirable
• A confident communicator who can deliver outstanding customer service
• A passion for craft
• Selling skills are advantageous
• Stock replenishment

Skills

• Cash handling
• Comfortable operating within guidelines and polices
• Able to work at pace and with accuracy
• High standards
• Adaptability
• Brand ambassador
• Self-motivated
• Being able work confidently on your own or as part of a team
• Able to demonstrate a craft to a high standard is desirable

JOB SUITABILITY

This role would suit individuals both with retail experience, or those looking to start a career in the retail industry. With a passion for customer service, combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed.

Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date