Craft Retail Advisor & Brand Ambassador

Hobbycraft; Royal Tunbridge Wells; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

33 days holiday including bank holiday

40% colleague discount

Long service awards

Cycle2Work scheme

Discounted gym membership

Charity volunteer day

Employee Support Programme

Personal pension scheme

High street discounts

Inclusive and creative working env

Colleague social events

Job summary

Hobbycraft in Tunbridge Wells is seeking a Customer Advisor to support the Store Management Team and help deliver an inviting, customer-focused shopping experience. You will reflect our brand values in every interaction.

Three roles are available: 1 x 8 hours and 2 x 12 hours per week, with a salary of £12.71 per hour. You will contribute to store operations, stock, and customer service in a fast-paced retail environment.

Qualifications

• Retail experience desirable
• Confident communicator with strong customer service
• Stock replenishment and cash handling awareness

Responsibilities

• Brand ambassador for Hobbycraft, upholding brand values
• Collaborate with team and maintain an inclusive, respectful environment
• Deliver outstanding customer service with clear communication
• Adapt to changes and support store operations
• Follow company policies and health and safety regulations
• Maintain shop floor standards, restock, and tidy displays
• Operate till and handle cash/cards accurately
• Assist with Click and Collect processes
• Support stock control and minimise losses
• Potentially host workshops and engage customers

Skills

Retail experience

Customer service

Cash handling

Stock replenishment

Brand ambassador

Communication

Teamwork

Able to work at pace

Job description

Hobbycraft in Tunbridge Wells is seeking a Customer Advisor to support the Store Management Team and help deliver an inviting, customer-focused shopping experience. You will reflect our brand values in every interaction.

Three roles are available: 1 x 8 hours and 2 x 12 hours per week, with a salary of £12.71 per hour. You will contribute to store operations, stock, and customer service in a fast-paced retail environment.