Crafts-Driven Customer Service Ambassador

Hobbycraft; Stretford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33 days holiday

Colleague discount

Long service awards

Gym membership discount

Employee support programme

Pension scheme

High street discounts

Inclusive work environment

Colleague social events

Job summary

Hobbycraft is seeking a Customer Advisor to support the Store Management Team and deliver an inviting, customer-focused experience. You will embody our brand values and share your passion for craft with customers.

You will be a brand ambassador, work well in a team, deliver outstanding service, and help with stock, cash handling, and Click and Collect. A positive, proactive approach to change is encouraged.

Qualifications

• Retail experience and excellent communication are desirable.
• Passion for craft and ability to sell are advantageous.

Responsibilities

• Brand ambassador who embraces change in a positive and proactive way.
• Deliver outstanding customer service, communicating passion and knowledge of craft.
• Replenish stock and maintain displays in a tidy, inviting shop floor.
• Operate till and handle cash/credit/debit transactions accurately.
• Assist with Click and Collect and stock control processes.
• Host workshops or events when required.
• Comply with Company policies and Health & Safety regulations.

Skills

Retail experience

Communication skills

Craft passion

Selling skills

Job description

Hobbycraft is seeking a Customer Advisor to support the Store Management Team and deliver an inviting, customer-focused experience. You will embody our brand values and share your passion for craft with customers.

You will be a brand ambassador, work well in a team, deliver outstanding service, and help with stock, cash handling, and Click and Collect. A positive, proactive approach to change is encouraged.