Part-Time Complaints Administrator & Reporting

LLOYD'S REGISTER INTERNATIONAL

Coventry

On-site

GBP 15,000 - 18,000

Part time

7 days ago

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Benefits offered by this job

25 days annual leave

Bank holidays

Contributory pension (up to 9%)

Buy and sell holiday

Free life insurance

Cycle2work scheme

Attendance reward

On-site gym access

Job summary

ExtraCare Charitable Trust is seeking an Administrator to join the Head Office team in Coventry. The role focuses on managing the complaints process efficiently and professionally, with coaching to develop into an experienced Complaints Administrator.

The position offers flexible development within a supportive environment. The ideal candidate will have admin or customer service experience, strong attention to detail, and good report-writing skills.

Qualifications

Experience in administrative or customer service roles.
High level of attention to detail.
Ability to gather, analyse information and produce performance reports.
Excellent verbal and written communication skills.

Responsibilities

Monitor the corporate complaints inbox; record and triage complaints.
Coordinate with Head Office and location colleagues to prioritise, categorise and assign complaints.
Monitor timescales and ensure responses align with the Complaints Policy.
Escalate when responses are behind schedule or cases are sensitive.
Maintain accurate records of complaints and outcomes; provide reporting as required.