Complaints Administrator

Red Recruitment; Topsham; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

On-site parking

Modern offices

Friendly team

ASAP start

Job summary

Red Recruitment is recruiting temporary Complaint Administrators to join our client, a well-known organisation based at Peninsula Business Park in Exeter. You will review incoming complaints, ensure they are assigned to the appropriate teams, and provide administrative support throughout the complaint-handling process.

This office-based role requires experience in complaints or customer service, excellent written and verbal communication, and the ability to work toward agreed targets within a

Qualifications

• Experience in complaints administration or complaint handling.
• Clear written and verbal communication.
• Ability to liaise with multiple departments.
• Familiarity with regulatory requirements.

Responsibilities

• Reviewing customer complaints relating to water, wastewater, billing, service delivery and other customer issues
• Identifying the appropriate department for each complaint and assigning cases to the correct queue
• Supporting the management of complaint cases in line with company procedures and regulatory requirements
• Communicating with customers by telephone, email and letter, keeping them informed throughout the complaint process
• Identifying opportunities for first-contact resolution wherever possible
• Liaising with internal departments to gather information and support the resolution of customer concerns
• Providing administrative support with compensation requests in accordance with company guidelines
• Accurately recording complaint information and maintaining complete case records
• Working towards agreed targets and service-level agreements
• Identifying trends and recurring issues and providing feedback to support service improvements

Skills

Complaints handling experience

Customer service experience

Communication skills

Attention to detail

Organisational skills

Tools

Microsoft Office

Job description

Complaints Administrator

Red Recruitment is recruiting temporary Complaint Administrators to join our client, a well-known organisation based at Peninsula Business Park in Exeter.

This is a fantastic opportunity for an experienced complaints or customer service professional to join a busy team and make a genuine difference to customers. You will review incoming complaints, ensure they are assigned to the appropriate teams and provide administrative support throughout the complaint-handling process.

This is an office-based position, so you must be able to commute reliably to Peninsula Business Park in Exeter.

Benefits and Package for a Complaints Administrator

• Salary: £13.00-£15.00 per hour
• Hours: Full-time, working between 8:00am and 6:00pm
• Shift Pattern: Monday to Saturday
• Contract Type: Temporary
• Start Date: ASAP
• Location: Peninsula Business Park, Exeter
• Free on-site parking
• Modern and smart offices
• Friendly and supportive working environment
• Opportunity to join a well-known organisation
• The chance to make a meaningful difference to customers and their experiences

Key Responsibilities of a Complaints Administrator

• Reviewing customer complaints relating to water, wastewater, billing, service delivery and other customer issues
• Identifying the appropriate department for each complaint and assigning cases to the correct queue
• Supporting the management of complaint cases in line with company procedures and regulatory requirements
• Communicating with customers by telephone, email and letter, keeping them informed throughout the complaint process
• Identifying opportunities for first-contact resolution wherever possible
• Liaising with internal departments to gather information and support the resolution of customer concerns
• Providing administrative support with compensation requests in accordance with company guidelines
• Accurately recording complaint information and maintaining complete case records
• Working towards agreed targets and service-level agreements
• Identifying trends and recurring issues and providing feedback to support service improvements

Key Skills and Experience of a Complaints Administrator

• Previous complaints administration or complaint-handling experience is essential
• A strong understanding of the complaints process
• Previous experience working within a customer service or administrative environment
• Excellent written and verbal communication skills
• Strong investigation and problem-solving abilities
• Confidence managing difficult or sensitive conversations professionally
• Good organisational skills and the ability to manage multiple tasks effectively
• Excellent attention to detail and accurate record-keeping skills
• Experience working towards targets and service-level agreements
• Competence using Microsoft Office and customer management systems
• A calm, empathetic and customer-focused approach