Team Administrator

The Nursing and Midwifery Council; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A professional regulatory body seeks a Team Administrator in England to support the Customer Enquiries and Complaints Team. The role demands strong communication capabilities and proficiency in Microsoft applications. The successful candidate will manage office systems and deliver high-performance support in a busy environment. This full-time position provides an opportunity to impact regulatory functions while ensuring excellent service delivery.

Qualifications

• Previous experience managing office systems.
• Ability to handle pressure in a fast-paced environment.
• Strong verbal and written communication skills.

Responsibilities

• Provide administrative support for the Customer Enquiries and Complaints Team to ensure high performance.

Skills

Office systems management

Communication

IT skills

Team player

Tools

Microsoft Outlook

Microsoft PowerPoint

Microsoft Excel

Microsoft Project

Microsoft Word

Databases

Job description

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The Nursing and Midwifery Council provided pay range

This range is provided by The Nursing and Midwifery Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from The Nursing and Midwifery Council

As the independent regulator of more than 758,000 nursing and midwifery professionals, we have an important role to play in making this a reality.

Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates – something that affects less than one percent of professionals each year.

To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Your role and impact

The Team Administrator post is a key role within our Customer Enquiries and Complaints Team. The post holder will provide administrative support to facilitate the smooth running and high performance of the Customer Enquiries and Complaints function.

What you’ll bring

• Experience of managing office systems
• Ability to work under pressure in a challenging and changing environment
• Excellent verbal and written communication skills
• Excellent IT skills – Outlook, PowerPoint, Excel, Project, Word and databases
• A good team player

Behaviours (No 1 will be your Lead Behaviour)

• Communicating with impact
• Compassionate and people‑centred
• Collaborating and including
• Achieving results

Technical Skills

• Strong written and verbal communication skills
• Attention to detail and organisational skills
• Proficiency in Microsoft applications and case management systems

Experience

• Experience of providing administrative support within a busy team environment
• Experience producing reports and performance data
• Experience handling customer enquiries and complaints

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Administrative and Customer Service
• Public Health