Part time Client Care Assistant

Medivet Group; Southend-on-Sea; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Health Cash Plan

24/7 counselling and wellbeing support

Life Assurance 3x salary

5 weeks annual leave + Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet Group is seeking a part-time Client Care Assistant in the United Kingdom. You will be the first point of contact for client calls and visits, delivering exceptional care and supporting colleagues across the practice.

The role is for Mondays and Saturday mornings with potential to increase hours after probation. A bank holiday rotation exists, with 1–2 per year. Previous receptionist experience in a veterinary setting is desirable.

Qualifications

• Strong client-facing care skills and friendly manner.
• Good numeracy and comfort using online booking systems.
• Team player who adapts quickly and learns new tasks.

Responsibilities

• Carry out reception duties, greet clients and update records.
• Triage emergency appointments and contact clients to rearrange as needed.
• Manage the practice diary to optimise appointment slots for the team.
• Answer client calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription orders.
• Work collaboratively within a supportive team.

Skills

Client service

Numeracy

Reception software

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. This is a part time role for Monday and Saturday mornings. Potential for increasing hours for correct candidate after probation is passed There is also a bank holiday rotation but shared around the local network so only 1-2 per year.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service Pro rata
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team