Client Care Assistant

Medivet; Chelmsford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling support

Life Assurance 3 x salary

5 weeks annual leave + Bank Holidays

Day for You (paid day off)

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet in Chelmsford is seeking a Client Care Assistant to be the first point of contact for clients, greeting visitors and supporting the practice diary to optimise appointment availability.

You will balance frontline receptionist with administrative tasks, demonstrate numeracy, and work as part of a supportive team. Veterinary receptionist experience is desirable but training is available.

Qualifications

• Must have excellent client-facing reception skills.
• Good numeracy and experience with online appointment booking systems.
• Team player who can prioritise and stay calm under pressure.
• Previous veterinary receptionist experience desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Reception skills

Numeracy

Online appointment booking

Team player

Veterinary receptionist experience

Tools

Booking system

Job description

Your career means more than a rota and a job title, that’s why we offer:

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team