Client Care Assistant

Medivet & Partners; Sutton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health cash plan

Counselling and wellbeing support

Life Assurance 3x salary

5 weeks annual leave + Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet & Partners is seeking a Client Care Assistant to be the first point of contact for client calls and visits, delivering exceptional care to clients, patients and colleagues in a busy veterinary practice.

You’ll handle reception duties, manage the practice diary, assist with online bookings, triage emergencies, and work as part of a supportive team. Previous veterinary receptionist experience is desirable, and you’ll be able to prioritise, stay calm under pressure, and learn quickly.

Qualifications

• Good numeracy skills
• Experience with online appointment booking systems
• Experience in a client-facing reception role in a veterinary setting desirable

Responsibilities

• Carry out reception duties, greeting clients on arrival and updating records
• Triage emergency appointments and contact clients to rearrange
• Manage the practice diary to optimise appointment availability
• Answer client calls and manage messages
• Ensure online booking slots are available for clients
• Process repeat prescription orders
• Work collaboratively within a supportive team

Skills

Reception skills

Numeracy

Online bookings

Team player

Prioritisation

Calm under pressure

Flexibility

Veterinary receptionist experience

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team