Part-Time Care Navigator – GP Practice

Homewell Practice; Havant; On-site; GBP 9,000 - 14,000; Part time

Benefits offered by this job

NHS Pension

Birthday day off

Good transport links

Friendly working environment

Supportive team culture

Job summary

TheHomewell Practice is expanding its Care Coordinator-Navigator team in Havant. The role is part-time (16 hours per week) with 2:30pm–6:30pm shifts on Monday, Wednesday, Thursday and Friday, delivering patient-focused care and ensuring timely access to services.

You will work in a busy GP practice, supporting communication across primary and secondary care, and will receive full training to develop in the role within a supportive team environment.

Qualifications

• Experience in a busy customer facing role is essential.
• Experience in General Practice or healthcare settings desirable.
• Full training will be provided.

Responsibilities

• Handle incoming calls from patients and healthcare agencies.
• Support patients to access the right service, clinician, or pathway.
• Manage patient administration, including registrations and demographics updates.
• Process clinical and administrative information from secondary care and other providers.
• Complete administrative tasks as directed by clinicians and leadership.
• Welcome and check in patients and visitors in a courteous, efficient manner.
• Help coordinate care plans, follow-up actions and referrals.
• Support proactive care initiatives and population health management.

Skills

Warm & empathetic communicator

Good telephone manner

Problem solving

Interpersonal skills

Medical Terminology

Time management

Active listening

Flexible & proactive

Decision making

Team collaboration

Tools

ANIMA platform

Medical IT systems

Job description

TheHomewell Practice is expanding its Care Coordinator-Navigator team in Havant. The role is part-time (16 hours per week) with 2:30pm–6:30pm shifts on Monday, Wednesday, Thursday and Friday, delivering patient-focused care and ensuring timely access to services.

You will work in a busy GP practice, supporting communication across primary and secondary care, and will receive full training to develop in the role within a supportive team environment.