Care Coordinator/Navigator

Homewell Practice; Havant; On-site; GBP 9,000 - 14,000; Part time

Benefits offered by this job

NHS Pension

Birthday day off

Good transport links

Friendly working environment

Supportive team culture

Job summary

TheHomewell Practice is expanding its Care Coordinator-Navigator team in Havant. The role is part-time (16 hours per week) with 2:30pm–6:30pm shifts on Monday, Wednesday, Thursday and Friday, delivering patient-focused care and ensuring timely access to services.

You will work in a busy GP practice, supporting communication across primary and secondary care, and will receive full training to develop in the role within a supportive team environment.

Qualifications

• Experience in a busy customer facing role is essential.
• Experience in General Practice or healthcare settings desirable.
• Full training will be provided.

Responsibilities

• Handle incoming calls from patients and healthcare agencies.
• Support patients to access the right service, clinician, or pathway.
• Manage patient administration, including registrations and demographics updates.
• Process clinical and administrative information from secondary care and other providers.
• Complete administrative tasks as directed by clinicians and leadership.
• Welcome and check in patients and visitors in a courteous, efficient manner.
• Help coordinate care plans, follow-up actions and referrals.
• Support proactive care initiatives and population health management.

Skills

Warm & empathetic communicator

Good telephone manner

Problem solving

Interpersonal skills

Medical Terminology

Time management

Active listening

Flexible & proactive

Decision making

Team collaboration

Tools

ANIMA platform

Medical IT systems

Job description

We have an opportunity to join our growing team at TheHomewell Practice as a Care Coordinator-Navigator. Our practice hasexpanded significantly over the last four years, and with the increasing demandfor GP services, we are strengthening our team to continue delivering high qualitypatient care.

We are looking to recruit a Care Coordinator-Navigator towork 16 hours per week, joining our supportive andfriendly practice family.

You MUST be able to work from 2.30pm until 6.30pm on Monday, Wednesday, Thursday and Friday.

We are looking for someone who is flexible, reliable, and committed, someone who sees this as a long term career opportunity. This role suits aperson who enjoys learning, thrives in a busy environment, and takes pride inhelping patients access the right care at the right time.

Experience in a busy customer facing role is essential, andexperience within a healthcare setting is desirable. This is a varied and fast pacedrole where no two days are the same. It is not a role that can be learnedovernight, so we are seeking someone who is motivated by the challenge andeager to grow. Full training will be provided.

Main duties of the job

The post holder will support the smooth running of thepractice by coordinating patient care, navigating individuals to the mostappropriate services, and ensuring effective communication across thehealthcare system.

You will present a positive, friendly, and professionalimage to patients and visitors, whether in person or over the phone. You willhelp patients access the right clinician or service in a courteous, efficient,and effective manner, while supporting communication between patients, theprimary care team, secondary care, and other healthcare agencies.

Key responsibilities include (but are not limited to):

Handling incoming callsfrom patients and healthcare agencies

Supporting patients toaccess the right service, clinician, or pathway

Managing patientadministration, including registrations, deductions, and demographicupdates

Processing clinical andadministrative information from secondary care and other providers

Completingadministrative tasks as directed by clinicians and the leadership team

Welcoming and checkingin patients and visitors in a safe, polite, and efficient manner

Helping coordinate careplans, follow up actions, and referrals

Supporting proactivecare initiatives and population health management activities

About us

The Homewell Practice is committed to delivering high qualitypatient care and was rated GOOD by the CQC in 2022. You'll be joining awarm, collaborative, and supportive GP practice where every team member plays avital role in patient experience.

We offer:

• A friendly and welcoming working environment
• Membership of the NHSPension Scheme
• Good local transportlinks
• A paid day off on yourbirthday, because we believe in recognising and celebrating our staff
• A supportive teamculture where your wellbeing and development truly matter

Job responsibilities

Communicatesclearly, sensitively and effectively with patients, family members and otherprofessionals

Takes aproactive, problem-solving approach in helping support people to connect andaccess services

Demonstratesa positive, solution-focused approach to promote independence and well-being

Conductcalls in a polite, warm and professional manner

Receive andmake telephone calls as required. Divertcalls and take messages, ensuring accuracy of detail and prompt appropriatedelivery

Identifypeople at risk and potentially vulnerable, using appropriate methods (asdetermined by local arrangements)

Understandlocal referral arrangements/pathways for holistic support from a wide range ofsectors

Effectivesignposting to local services

Provide timelyfeedback to colleagues around issues relating to access to services

Applyskills and techniques (verbal and non-verbal) to resolve conflict, reducedistress and anger

Other Tasks:

Sharerelevant information, decisions and discussions made by health and social careteams, with the patient (and carer if appropriate)

Showinitiative to re-refer a person if known to services when appropriate contacthas not occurred with agreement and supervision of multidisciplinary team leadclinician

Person Specification

Skills

• Warm and empathetic communicator
• Good telephone manner and keyboard skills
• The ability to listen and follow instruction
• Problem solving
• Interpersonal skills
• Medical Terminology
• Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
• Used to working under pressure and to tight deadlines with multiple stakeholders
• Confident, organised and able to make decisions quickly

Experience

• Practical experience of working as part of a team
• Experience of General Practice
• Experience using the ANIMA platform
• Experience of IT within a medical environment
• Knowledge of how to collate and analyse data