Receptionist/Care Navigator

Wight Healthcare; Southampton; On-site; GBP 18,000 - 21,000; Full time

Job summary

Wight Healthcare is recruiting a Receptionist/Care Navigator for a busy GP Surgery in Southampton. You will be the first point of contact for patients, professionals and clinicians, handling a variety of enquiries and coordinating appointments across sites.

This 6-month fixed term role offers full-time (37.5h) or part-time (18h) contracts, with early shifts starting at 7:45 and late shifts ending at 18:00. Some Saturday work on a rota is expected; you will work across four Southampton sites.

Qualifications

• Excellent interpersonal and communication skills.
• Empathy and discretion to handle sensitive information.
• Ability to manage multiple tasks in a busy reception/call-centre setting.

Responsibilities

• Answer phones and greet patients, professionals and clinicians.
• Book appointments and coordinate scheduling across sites.
• Sort mail and support back-office workflows.
• Use Systm1 to access patient records and update information.
• Work across four Southampton sites as part of a reception team.

Skills

Interpersonal skills

Empathy

Telephone etiquette

Reception duties

Teamwork

Tools

Systm1

Job description

We are looking to recruit a Receptionist/Care Navigator for our busy GP Surgery in Southampton.

You will be working as part of a busy team where you will be the first point of contact for all enquiries. You will be answering the phone to patients, professionals and clinicians and will be a key link within the team. The duties are many and varied and include answering the telephone, covering reception, booking appointments, sorting mail and using Systm1 (an electronic patient record), and working with the workflow and back office teams.

The role requires a high level of inter-personal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage sensitive, and confidential information. We are looking for people who have a 'can do' attitude.

This is a 6 months fixed term post. We have full time (37.5 hours per week) and part time (18 hours per week) contracts available. The work will involve working in our call centre and on reception at one of our four sites within Southampton. We require somebody with the ability to work a mixture of early shifts with a 7.45 a.m. start and late shifts with a 6.30 p.m. finish. There is also the opportunity to work on a Saturday on a rota basis.