Part-Time Branch Customer Advocate

Nationwide; St Andrews; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

25 days holiday per year

Wellhub access

Up to 2 days of paid volunteering

Ongoing training and development

Annual performance related bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice scheme

Job summary

Nationwide in St Andrews, United Kingdom, is hiring a part-time Customer Representative to support customers in-branch, over the phone and online. You’ll help with everyday transactions, provide trusted guidance, and assist customers in accessing digital tools to manage their money with confidence.

This permanent role is 21 hours per week, Monday to Saturday, with training and a focus on fairer finances and accessible banking for all.

Qualifications

• Experience in customer service is helpful.
• Patience, empathy and strong people skills.
• Comfort with face-to-face, phone and digital banking support.

Responsibilities

• Welcome customers into the branch and understand their needs.
• Handle a range of transactions and queries accurately.
• Guide customers through banking products and services.
• Support colleagues during busy periods.

Job description

Nationwide in St Andrews, United Kingdom, is hiring a part-time Customer Representative to support customers in-branch, over the phone and online. You’ll help with everyday transactions, provide trusted guidance, and assist customers in accessing digital tools to manage their money with confidence.

This permanent role is 21 hours per week, Monday to Saturday, with training and a focus on fairer finances and accessible banking for all.