Community Banking Advisor

Description This; Dumbarton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday (increases with time)

Wellhub access for health & wellness

Paid volunteering up to 2 days/year

Annual bonus (performance-related)

Private medical insurance

Competitive pension

Job summary

Nationwide is seeking a Customer Representative for our Dumbarton branch. This permanent, full-time role (35 hours per week, Monday to Saturday) involves helping customers in-branch, over the phone, and online with everyday banking and digital tools.

You’ll be part of a local branch team, within a mutual organisation focused on fairer finances. You’ll engage with customers, handle transactions, and guide them to suitable products while upholding security and fairness.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking

Job description

Nationwide is seeking a Customer Representative for our Dumbarton branch. This permanent, full-time role (35 hours per week, Monday to Saturday) involves helping customers in-branch, over the phone, and online with everyday banking and digital tools.

You’ll be part of a local branch team, within a mutual organisation focused on fairer finances. You’ll engage with customers, handle transactions, and guide them to suitable products while upholding security and fairness.