Bank of Scotland - Customer Support - Thurso

Lloyds Banking Group; Thurso; Presencial; GBP 21.427 - 22.072; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Generous pension contribution of up to 15%

Annual performance-related bonus

Private medical benefit with BUPA

Adaptable lifestyle benefits, like discounted shopping

22 days’ holiday, increasing over time

Descripción de la vacante

A major banking institution is seeking a part-time Customer Support representative in Thurso. You will provide face-to-face support to customers and have the opportunity to grow within the organization. The ideal candidate is empathetic, possesses strong people skills, and is committed to delivering exceptional customer service. Join a diverse team and utilize a skill progression framework to advance your career. Salary starts at £21,427.50, with potential increases based on skill development.

Formación

• No prior financial services experience required.
• Ability to quickly build relationships.
• Passion for customer care and resolving queries.

Responsabilidades

• Provide face-to-face support in branches.
• Help customers over the phone and via digital channels.
• Master new skills and deliver outstanding service.

Conocimientos

People skills

Relationship building

Empathy

Integrity

Team collaboration

Descripción del empleo

Bank of Scotland - Customer Support - Thurso

Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features.

This range is provided by Lloyds Banking Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Lloyds Banking Group

Employer Brand Lead @ Lloyds Banking Group | EVP | Employer Branding | Campaigns | Storytelling | Lifting the lid on life at LBG

JOB TITLE: Customer Support

LOCATION: Thurso. Working across our Lloyds and Halifax branches within a reasonable distance.

HOURS: 30 hours a week, including Saturdays

WORKING PATTERN: Part-time

SALARY: £21,427.50 increasing to £22,072.50 after 6 months in role. We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £26,445 for our highest skill level.

About this opportunity

You'll begin your journey in one of our branches, providing face-to-face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first and making a difference to customers, businesses and communities.

Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls)

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don't just offer jobs - we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.

Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

Apply today and find out more

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and go above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

Seniority level

Entry level

Employment type

Part-time

Job function

Finance

Industries

Banking

Referrals increase your chances of interviewing at Lloyds Banking Group by 2x

Get notified about new Bank Employee jobs in Thurso, Scotland, United Kingdom.