Customer Service Agent- Humberside Airport

Swissport International AG; Kirmington; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Salary growth

Training and development

Travel discounts

Wellness programs

Employee discounts

Job summary

Swissport International AG at Humberside Airport is seeking a Customer Service Agent to greet passengers, assist with check-in, luggage handling, and boarding, and provide timely information.

This role requires excellent English communication, a customer-focused attitude, and flexibility to work weekends and holidays as part of 16 hours per week.

You will join an award-winning ground services team dedicated to safe, smooth operations and passenger satisfaction.

Qualifications

• Experience in customer service or hospitality is advantageous.
• Excellent communication skills in English; other languages a plus.
• Able to work in a fast-paced environment while staying calm under pressure.
• Flexibility to work weekends, holidays, and evenings.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, showing empathy.

Skills

Customer service

Communication skills

English proficiency

Work under pressure

Flexibility

Empathy

Attention to detail

Job description

Overview

Job Title: Customer Service Agent

Location - Humberside Airport (HUY)

Hours: 16 hours per week including weekends and public holidays

Pay: £12.91 per hour

Ready for take off?Join Swissport for an exciting career in aviation.

Location: (Humberside)

Position Overview:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

We are seeking dedicated and customer-focused individuals to join our team as Customer Service Agents. As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Responsibilities

Key Responsibilities:

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications

Qualifications:

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

• Competitive compensation package with opportunities for advancement.
• Comprehensive training and ongoing support to enhance skills and knowledge.
• Employee discounts on travel and other benefits.
• Collaborative and inclusive work environment with opportunities for professional growth and development.
• Access to employee assistance programs and wellness initiatives.