Customer Service Agent- Humberside Airport

Swissport; Kirmington; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Competitive compensation package with 

opportunities for advancement.

Comprehensive training and ongoing 

support to enhance skills and 

employee discounts on travel and other

Job summary

Swissport is seeking a Customer Service Agent at Humberside Airport. The role involves greeting passengers, helping with check-in, luggage handling, and boarding, while providing information on schedules and policies.

You will work within a collaborative team to maintain smooth operations and ensure regulatory compliance. Applicants should have customer service experience, strong English communication, and the ability to work in a fast-paced environment with weekend and holiday shifts.

Qualifications

• Experience in customer service, hospitality or related fields is advantageous.
• Excellent communication in English, both verbal and written; other languages are a plus.
• Ability to work in a fast-paced environment and remain composed.
• Flexibility to work weekends, holidays, and evenings as required.
• Demonstrated problem-solving abilities and proactive issue resolution.
• Attention to detail when handling passenger information and documentation.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules and policies.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues to maintain efficient operations.
• Resolve passenger concerns and complaints in a timely and empathetic manner.
• Perform administrative tasks including data entry, documentation, and reporting.

Skills

Customer service experience

Excellent communication

Work well under pressure

Shift flexibility

Problem-solving

Attention to detail

Job description

Location

Humberside Airport (HUY)

Hours

16 hours per week including weekends and public holidays

Pay

£12.91 per hour

Job Title

Customer Service Agent

Ready for take off? Join Swissport for an exciting career in aviation.

Position Overview

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits

• Competitive compensation package with opportunities for advancement.
• Comprehensive training and ongoing support to enhance skills and knowledge.
• Employee discounts on travel and other benefits.
• Collaborative and inclusive work environment with opportunities for professional growth and development.
• Access to employee assistance programs and wellness initiatives.