Part Time Administrator

Confidential; Northampton; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Private medical cover

Pension

Critical illness cover

Life insurance

Annual leave

Job summary

The National Allotment Society (NAS) is seeking a friendly, organised Part-Time Administrator to join our Head Office team in Northamptonshire. The role covers membership administration, day-to-day office support and customer service as the first point of contact for members.

Core duties include handling inquiries, maintaining records, processing post and invoices, and supporting events. 22.5 hours per week with a pro rata salary of £26,000–£27,000 FTE.

Qualifications

• Experience in administration or customer service roles.
• Able to handle multiple tasks with accuracy and attention to detail.
• Proficient in MS Word, Excel, Outlook and database use.
• Good written and verbal communication skills.
• Friendly and professional telephone manner.

Responsibilities

• Respond to phone and email enquiries; direct specialist queries as needed.
• Maintain membership records and update databases and website information.
• Process correspondence, post and routine documents.
• Assist with orders, invoices, despatch, deliveries and courier collections.
• Maintain office supplies and materials; assist with events and meetings.
• Greet visitors and support a professional Head Office environment.
• Provide general administrative support to ensure smooth office operation.

Skills

Administration

Customer service

Microsoft Word

Excel

Outlook

Databases

Office systems

Tools

Microsoft Word

Excel

Outlook

Databases

Job description

Part-Time Administrator

Location: Northamptonshire

Salary: £26,000 £27,000 FTE, pro rata for 22.5 hours

Hours: 22.5 hours per week

Contract: Permanent, Part-Time

The National Allotment Society (NAS) is looking for a friendly, organised and reliable Administrator to join our small Head Office team.

This is a varied, hands-on role supporting the day-to-day running of the office, membership administration and the wider work of the Society. You'll also be one of the first points of contact for members, so excellent customer service and communication skills are important.

Key Responsibilities

• Respond to telephone and email enquiries, providing helpful information and directing specialist queries where appropriate.


• Support membership administration, maintaining accurate records and updating databases and website information.


• Process correspondence, post and routine documentation.


• Assist with orders, invoices, goods despatch, deliveries and courier collections.


• Maintain office supplies, literature and other materials.


• Support the organisation of shows, events, meetings and occasional NAS events.


• Greet visitors and help maintain a professional and welcoming Head Office.


• Provide general administrative support across the organisation and help ensure the office runs efficiently.

About You

• Previous experience in an administration or customer service role.


• Organised, accurate and attentive to detail, with a confident and friendly telephone manner.


• Strong written and verbal communication skills.


• Comfortable using Microsoft Word, Excel, Outlook, databases and general office systems.


• Able to work independently, manage competing priorities and remain calm when busy.


• Reliable, flexible and willing to support colleagues where needed.


• Experience within a membership or voluntary sector organisation would be advantageous but is not essential.

What We Offer

• £26,000 £27,000 FTE salary, pro rata for 22.5 hours per week.


• 20 days' annual leave plus 8 public/statutory holidays, all pro rata.


• Christmas closure, generous pension, critical illness cover and life insurance.


• Private medical cover, subject to successful completion of probation.

Closing Date: 15th October 2026