Part-Time Administrative Assistant/Receptionist – Mental Health

Midlands Partnership NHS Foundation Trust; Telford; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

Flexible working

Free car parking at all trust sites

Health and wellbeing support

Travel time paid between community-vis

Job summary

Midlands Partnership NHS Foundation Trust is seeking an Administrative Assistant/Receptionist to join the Adult Mental Health Services in Telford. The role is 22.5 hours per week, with a team-focused environment and opportunities to develop within NHS administrative work.

You will operate RiO and other systems, handle front-desk duties, and provide high-quality administrative support across the multi-professional team. The post emphasizes accuracy, discretion and strong customer service.

Qualifications

• NVQ Level 2 in Business & Admin (or equivalent level of administrative experience).
• OCR.RSA II or equivalent experience.
• Minimum of 1 year admin experience.

Responsibilities

• Use RiO patient administration system daily and keep accurate records.
• Reception duties: meeting and greeting service users, carers, relatives and visitors.
• Carry out admin tasks: photocopying, scanning, uploading documents, typing.
• Type a range of documents including requests, copy typing and audio transcription.
• Use MS Office, RiO and I-Proc, among other systems.
• Manage calls from service users, families, carers and professionals.
• Support the team by handling admin requests via the central inbox.
• Handle queries of a sensitive nature with discretion.
• Prioritise workload and meet deadlines to support the post.

Skills

Microsoft Office

Telephone skills

Customer service

Office administration

Audio typing

Work under pressure

Team player

Education

NVQ Level 2 in Business & Admin

OCR.RSA II or equivalent

Tools

RiO

I-Proc

MS Office

Job description

Midlands Partnership NHS Foundation Trust is seeking an Administrative Assistant/Receptionist to join the Adult Mental Health Services in Telford. The role is 22.5 hours per week, with a team-focused environment and opportunities to develop within NHS administrative work.

You will operate RiO and other systems, handle front-desk duties, and provide high-quality administrative support across the multi-professional team. The post emphasizes accuracy, discretion and strong customer service.