Administrative Assistant/Receptionist

Midlands Partnership NHS Foundation Trust; Telford; Sur place; GBP 21 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Flexible working

Free car parking at all trust sites

Health and wellbeing support

Travel time paid between community-vis

Résumé du poste

Midlands Partnership NHS Foundation Trust is seeking an Administrative Assistant/Receptionist to join the Adult Mental Health Services in Telford. The role is 22.5 hours per week, with a team-focused environment and opportunities to develop within NHS administrative work.

You will operate RiO and other systems, handle front-desk duties, and provide high-quality administrative support across the multi-professional team. The post emphasizes accuracy, discretion and strong customer service.

Qualifications

• NVQ Level 2 in Business & Admin (or equivalent level of administrative experience).
• OCR.RSA II or equivalent experience.
• Minimum of 1 year admin experience.

Responsabilités

• Use RiO patient administration system daily and keep accurate records.
• Reception duties: meeting and greeting service users, carers, relatives and visitors.
• Carry out admin tasks: photocopying, scanning, uploading documents, typing.
• Type a range of documents including requests, copy typing and audio transcription.
• Use MS Office, RiO and I-Proc, among other systems.
• Manage calls from service users, families, carers and professionals.
• Support the team by handling admin requests via the central inbox.
• Handle queries of a sensitive nature with discretion.
• Prioritise workload and meet deadlines to support the post.

Connaissances

Microsoft Office

Telephone skills

Customer service

Office administration

Audio typing

Work under pressure

Team player

Formation

NVQ Level 2 in Business & Admin

OCR.RSA II or equivalent

Outils

RiO

I-Proc

MS Office

Description du poste

Midlands Partnership NHS Foundation Trust

Administrative Assistant/Receptionist

The closing date is 20 November 2026

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.

We are looking for a Administrative Assistant/Receptionist to join our Adult Mental Health Services situated in Hall Court, Telford. The Service offers mental health care and treatment across a variety of different age ranges and presentation.

The post holder will be working as part of a team along with Medical and Clinical Administrators and other Administrative Assistants. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.

We are looking for someone that can identify with the following skills:

• Enthusiasm to provide a high-quality administrative service.
• Strong computer skills in particular Word and Outlook.
• Good grammar and written skills.
• Honesty, integrity and commitment.
• Quick thinking as priorities can change.
• Strong and confident customer service skills.
• Team player.
• Able to work well in an ever-changing multi-professional team - including but not limited to Consultants, Prescribers and GPs.

Main duties of the job

We are currently looking for an Administrative Assistant/Receptionist working 22.5 hours per week (Monday, Tuesday & Wednesday but will consider other options), supporting the Adult Mental Health Services based in Telford. Our Administrative Assistants are an integral part of our Admin Team, and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients. The administration offices are busy, and the role is challenging but it is also rewarding as you support this team and the Mental Health teams as a whole.

What will the role entail?

• Utilise the patient administration system (RiO) on a daily basis keeping accurate records.
• Reception duties including meeting and greeting service users, carers, relatives and visitors.
• Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
• Type a range of documents including emailed requests, copy typing, and audio transcription.
• Use a variety of electronic systems (MS Office, RiO, I-Proc).
• Manage and deal with calls from service users, families, carers, and other professionals.
• Support the team in carrying out admin work requests via the centralised admin inbox.
• Confidently handling queries of a challenging/sensitive nature.
• Concise and accurate message taking.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days)
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Job responsibilities

Please read and review the attached Job Description and Person Specification for further details on this role.

If you would like to chat in more detail about the position, please contact Claire Samuels - [e-mail]

Person Specification

Skills, Knowledge & Abilities

• Proficient use of Microsoft Office packages
• Ability to produce documents and reports to a high standard from handwritten and audio transcription
• Ability to prioritise workload in order to meet conflicting demands and deadlines
• Ability to work on own initiative
• Excellent telephone skills
• Audio typing experience

Experience

• Relevant experience of working in an office environment / reception area
• Relevant experience of undertaking office procedures with minimal supervision
• Dealing with the public / customer service experience
• Previous experience of working within the NHS
• Experience of using RiO or a patient clinical system

Qualifications & Training

• NVQ Level 2 in Business & Admin (or equivalent level of administrative experience)
• OCR.RSA II or equivalent experience
• Minimum of 1 years' admin experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust