Mental Health Admin Assistant/Receptionist - South East Staffs

Midlands Partnership NHS Foundation Trust; Lichfield; On-site; GBP 21,000 - 26,000; Full time

Job summary

Midlands Partnership NHS Foundation Trust in Lichfield is seeking a Mental Health Admin Assistant/Receptionist to provide a welcoming reception and front-desk service. You will work across two sites on a rotating basis, with standard hours from 9 am to 5 pm, Monday to Friday, supporting a busy admin team.

The role offers training, supervision and opportunities to progress within the Trust. NVQ2 in Business Administration or equivalent is preferred but not essential, with full training provided.

Qualifications

• NVQ Level 2 in Business Administration or equivalent.
• Experience in admin or customer service.
• Experience in NHS environment preferred.

Responsibilities

• Welcome service users on arrival and manage reception.
• Handle a high-volume phone line.
• Carry out a range of admin tasks from a digital workflow inbox.
• Scan, upload and copy documents.
• Produce high-quality documents from handwritten or audio sources.
• Manage time and prioritise tasks to meet deadlines.

Skills

Confident communicator

Customer service

Microsoft Office

Confidentiality

Teamwork

Initiative & prioritising

Minute taking

Education

NVQ Level 2 in Business Administration

Administrative experience

Tools

RiO system

Job description

Midlands Partnership NHS Foundation Trust

Mental Health Admin Assistant/Receptionist - South East Staffs

The closing date is 06 November 2026

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Working on a rotational basis at both David Parry Suite Lichfield and St Michael's Court, Lichfield. Hours are 9 am-5 pm Monday-Friday

Are you a confident communicator who prides themselves on strong and compassionate customer service? Would you thrive on providing a first-class reception service at our mental health clinic and working within a very busy admin team? If so, we would encourage your application, even if your experience looks a little different from what we have identified and you think you can bring a good work ethic to this role.

Ideally you would hold an NVQ level 2 or equivalent qualification and/or experience, however this is not essential as full training is given. We support training and ambition with many of our Admin Assistants having been successful in achieving promotional posts within our Service or the wider Trust. Staff meet with the Admin Team Manager regularly for 1-to-1 supervision sessions and annual appraisals.

Main duties of the job

To be successful in this role you will be required be organised, professional and adaptable with a sound level of written and spoken English.

This Receptionist/Admin Assistant role includes:

Strong communication and customer service skills to welcome service users upon arrival

Personal resilience to handle challenging telephone calls

Completing a wide range of admin tasks from an electronic workflow inbox

Scanning, uploading and copying.

. Ability produce quality documents in a very busy environment

. Good time management and prioritising work

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Job responsibilities

Check out the videos below showcasing why you should grow your career here with us at MPFT:

Why Work for Mental Health Services at MPFT - YouTube

Development and Progression Within Mental Health Services at MPFT - YouTube

Please see attached for the full job description and person specification.

We welcome interested applicants with any questions to contact Denise Freeman, East Admin Manager, on 07866 372490 or by email [e-mail]

Person Specification

Qualifications

• NVQ Level 2 in Business Administration (or equivalent level of administrative experience).
• Previous admin or customer service experience.

Experience

• Relevant experience of working in an office environment
• Relevant experience of undertaking office procedures with minimal supervision.
• Previous experience of working within the NHS
• Experience of using RiO or a patient clinical system and dealing with the public

Skills

• Proficient in the use of computer packages, including Microsoft Office
• Ability to produce documents and reports to a high standard from handwritten and audio transcription.
• Ability to work on own initiative and ability to prioritise workload in order to meet conflicting demands and deadlines
• Understanding of the importance of confidentiality and maintaining confidentiality.
• Demonstrate an understanding of the importance of effective teamwork
• Experience of minute taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust