Parks & Open Spaces Admin & Service Coordinator

Hull; Hull and East Yorkshire; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

LGPS pension

Annual leave 23 days + holidays

Training & development

Supportive culture

Job summary

Hull City Council is seeking a Parks & Open Spaces Support Officer to provide essential administrative support to the Parks and Open Spaces team at Stockholm Road Depot, HU7 0XW. You will coordinate workloads, handle service requests, and maintain accurate data across multiple systems.

The role focuses on delivering high-quality customer service, documenting processes, and supporting procurement and reporting activities. Applications close after the advertised end date.

Qualifications

• Experience providing administrative support for a multi-disciplinary team.
• Strong customer service focus with ability to handle enquiries professionally.
• Good written and verbal communication skills with attention to detail.
• Proficiency with MS Office and database/reporting tools.

Responsibilities

• Coordinate work allocation for the Parks and Open Spaces team.
• Monitor and manage office-based services and information flow.
• Provide timely responses to public queries and service requests.
• Input, validate and analyse data across multiple systems.
• Maintain up-to-date information on Centre communications and call centre content.
• Oversee procurement support and financial transactions for the team.
• Conduct market research and surveys to identify improvements.
• Prepare routine reports and present findings to senior staff.
• Utilise IT systems (Oracle CRM, Mayrise, Qlikview, etc.) to support service delivery.
• Ensure adequate cover for team communications and queries.

Skills

Administrative support

Customer service

Record keeping

Data analysis

Communications

Tools

Oracle CRM

Oracle e-business

Mayrise

Qlikview

Confirm

Job description

Hull City Council is seeking a Parks & Open Spaces Support Officer to provide essential administrative support to the Parks and Open Spaces team at Stockholm Road Depot, HU7 0XW. You will coordinate workloads, handle service requests, and maintain accurate data across multiple systems.

The role focuses on delivering high-quality customer service, documenting processes, and supporting procurement and reporting activities. Applications close after the advertised end date.