Service Support Assistant

Hull City Council; United Kingdom; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

LGPS pension

23 days annual leave + 8 publicolidays

3 additional days off

Career development

Supportive culture

Job summary

Hull City Council is seeking a Service Support Assistant to provide high‑quality administrative support within the Legal Services & Partnerships Directorate. The role requires accuracy, discretion, and the ability to manage confidential information while supporting case management and digital systems.

You will work as part of a professional team delivering efficient services, handling purchases, data input, and document processing with a can‑do attitude and strong attention to detail.

Qualifications

• Experience in an office/administration environment.
• Knowledge of MS Office packages is essential.
• Able to work in a team and maintain procedures with a can‑do attitude.
• Attention to detail and handling confidential information.

Responsibilities

• Administrative support to ensure efficient operation of office and services.
• Process requests for goods and services following procurement policy and procedures.
• Support the systems and project team with administrative tasks, data input, and maintenance of case management and digital systems.
• Handle sensitive and confidential information in line with data protection requirements.
• Provide flexible support across the wider directorate when required.

Skills

Administrative support

Data entry

MS Office

Confidentiality

Typing

Transcription

Procurement knowledge

Cash handling

Filing systems

Data maintenance

Tools

IKEN CMIS

Case management system

Microsoft Office

Job description

Number of Vacancies: 1 Time Type: Full time Worker Type: Regular Proposed Interview Date: Wednesday, November 18, 2026 Hours of Work: 37 Hiring Manager: Declan Howard Contact Number: 01482 616313

Job Description Summary: This is a Full Time, Permanent position. This is an exciting opportunity to join the Legal Services Business Team. We are looking for a highly motivated and conscientious Service Support Assistant with previous experience of working in an office/administration environment. Knowledge of MS Office packages is essential. The postholder will provide a versatile, high quality and efficient business support function and will be required to maintain and contribute to the development of effective practices and procedures within the legal business team and partners in the wider Corporate Resources Directorate. The successful candidate must have a ‘can do’ approach to the role, able to work effectively as part of a mutually supportive team and be committed to ensuring adherence to procedures and practices to delivering an efficient and effective support service.

The main duties of the role:

• Administrative support to ensure efficient operation of office and services
• Processes request of goods and services following procurement policy and procedures.
• Support the systems and project team with administrative tasks, data input, and maintenance of case management and digital systems.
• Handle sensitive and confidential information in line with data protection requirements and service protocols.
• Provide flexible support across the wider directorate when required, ensuring continuity of administrative services.

Attention to detail is a key skill and, as the nature of the work involved can be highly sensitive, the successful postholder must have a good understanding and appreciation of the need for always maintaining confidentiality.

For an informal discussion about the role, please contact Declan Howard on 01482 616 313 or [e-mail]

ROLE AND PURPOSE

The purpose of this role is to facilitate and where appropriate, provide administration support to the Legal Services & Partnerships Directorate. This includes arranging meetings and panels, minute taking, typing including transcribing audio files, basic financial transactions also monitoring, maintaining databases/data entry and other general administrative functions such as filing and scanning. Acting as the link between customer access channels and the delivery of services through the scheduling of requests for service, elements of interaction with customers, stakeholders, partners and members

The post holder will provide effective, efficient , customer focussed support services to the Legal Services & Partnerships Directorate ensuring compliance with procedures and practices to support the delivery of efficient services.

PRINCIPAL ACCOUNTABILITIES

1. To ensure excellent customer service and meet customer promises and service standards of the department and across other service areas as required. To provide a wide range of office based services and to communicate with members of the public, the call centre and internal and external agencies to ensure best service delivery.
2. Undertakes a range of service support duties of a routine and complex nature involving highly sensitive and confidential information and requires a degree of interpretation and initiative.
3. Maintains specific databases, inputting and extracting data, assisting with the validation of data. Responsible for maintaining up to date, accurate and quality data on appropriate systems such as IKEN and CMIS. Creating, collating and distributing requests for service to enable the delivery of frontline services.
4. Services routine and complex and / or statutory meetings which are frequently of a highly confidential and sensitive nature and undertakes any follow up actions as required.
5. Undertakes document processing functions including the preparation and production of complex material / documents in a creative, professional style using a range of software packages and initiates routine correspondence.
6. Provide a range of typing including transcribing hard copy notes, dictations and audio interview files, which may contain graphic descriptions of child abuse and fraud.
7. Processes requests for goods and services following procurement procedures. Verifies deliveries resolves discrepancies as necessary and prepares and processes financial documents for payment.
8. Processes a range of authorised cash transactions (including imprest accounts, cash and cheque income, cash payments and service users’ personal monies). Maintains and reconciles associated records.
9. Maintains a range of confidential filing systems including sensitive personal information, involving creation, updating/tracking, retrieval, scanning, archiving and destruction in accordance with statutory and departmental requirements.
10. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.

NC4013.Service Support Assistant.docx

Compensation Grades: GRADES 3. Pay Ranges: £25,614.00 - £26,427.00 Job Classifications: 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post), OSP - Other Support Staff (School WorkForce Census)

Benefits of Working of Hull City Council

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply. We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage. The Council is committed safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Online searches, including social media, may be carried out as part of the recruitment process. By joining our team you will be making a tangible difference to the lives of people in Hull. Working with people who are as passionate about our place and public services as you are.

https://www.hull.gov.uk/jobs/welcome-hull-city-council/introduction-working-hull-city-council