Mobile Patrol Officer

Horizon Parking; Aberdeen City; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company car

Annual Bonus Scheme

Pension scheme

Sick pay

22 days holiday + bank holidays

Job summary

Horizon Parking Ltd is a car park management company, providing our various services nationwide.

We are looking for a reliable Mobile Patrol Officer to work in Aberdeen and its surrounding areas, with 40 hours per week spread over five days (some weekend work). A qualified driver must meet the Highway Code eyesight test and be able to read a vehicle number plate from 20 metres in good daylight for safe operation.

Qualifications

• Full UK Driving licence required.
• Strong customer service skills.
• Excellent interpersonal and networking skills.
• Good verbal and listening communication abilities.
• Effective time management and ability to work independently.

Responsibilities

• Patrol and monitor car parks to keep them tidy and secure.
• Maintain a professional image when dealing with third parties.
• Issue Parking Charge Notices as required in line with site signage.
• Check parking equipment is in working order and restock tickets when needed.
• Provide excellent customer service and assist customers as required.

Skills

Customer service

Interpersonal skills

Verbal communication

Active listening

Time management

Basic IT literacy

Self-motivation

Attendance/timekeeping

Enforcement understanding

Diversity awareness

Job description

Horizon Parking Ltd is a car park management company, providing our various services nationwide.

We strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice. With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward-thinking company that really cares about you.

What are we looking for?

• A reliable and trustworthy Mobile Patrol Officer, to work in Aberdeen & its surrounding areas
• 40 hours per week, spread out over any 5 days of the week (will include some weekend working)
• A qualified driver who must be able to meet the Highway Code eyesight test requirements. Candidates must be able to read a vehicle number plate from a distance of 20 metres (65 feet) in good daylight, as stipulated by UK legislation. This is to ensure that all our drivers can perform their duties safely and in compliance with legal standards.

What's in it for you?

• £13.10 per hour
• Company car
• Annual Bonus Scheme.
• Salary Sacrifice Pension Scheme.
• Statutory Sick Pay.
• 22 days holiday plus bank holidays.
• Additional 1 day's holiday for your birthday week.
• Health care cash back scheme.
• Mental Health and Well Being Programmes (EAP).
• Employee discount scheme.
• Cycle to Work scheme.
• Enhanced paternity leave.
• Viva Engage monthly lottery.
• Regular ad-hoc monetary recognition.
• Paid DBS application.
• Access to free online training.

What will we expect in return?

• Travel to and from allocated sites within visit cycles provided, and/or as required.
• Patrol and monitor car parks, ensuring the car park is tidy and clean at all times.
• Maintain a professional image when dealing with third parties.
• Issue Parking Charge Notices as and when required, in line with the contraventions set out in the terms and conditions signage within the car park.
• Check if parking equipment is in working order.
• Restock machines with tickets, undertake minor repairs and maintenance of machines and report any faults to the Line Manager.
• Perform preventative maintenance and replenishment of consumables within payment and validation kiosks.
• Improve accessibility for all site users.
• Management of abuse of parking facilities.
• Provide excellent customer services and assist customers as and when required.
• Carry out duties in line with company health and safety policies and follow safe working practices.
• Carry out any other tasks and instructions as and when required.

What do we need from you?

• Have a full UK Driving licence.
• Strong customer service skills.
• Excellent interpersonal/networking skills.
• Good verbal and listening communications skills.
• Effective time management skills.
• Basic IT, literacy and numeracy skills.
• Pro‑active and self‑motivated.
• Management of own timekeeping and attendance.
• A good understanding of role and requirements of our customers.
• A sensitive and practical approach to enforcement at site.
• An understanding of the diversity of our customers and colleagues.