Contract Manager (Bedfordshire, UK)

Parking Network BV; United Kingdom; Remote; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Car allowance

Discretionary bonus

Company pension

Training opportunities

Retail discounts

Job summary

APCOA is seeking an experienced Contract Manager to oversee Security and Parking Services at Bedfordshire NHS Hospital sites. This high-profile role involves daily operations management, ensuring service delivery, compliance, and financial performance.

The ideal candidate has at least 2 years in management within the security industry, strong leadership skills, and a commitment to exceptional service. A comprehensive benefits package, including a car allowance and training opportunities, is

Qualifications

• Minimum 2 years' management experience in security or operations.
• Current SIA Licence and Full UK Driving Licence required.
• Strong leadership and excellent communication skills.

Responsibilities

• Manage daily operations across multiple hospital sites.
• Lead and develop operational teams for high performance.
• Monitor KPIs and deliver operational improvements.
• Manage budgets and control operational costs.
• Build relationships with NHS stakeholders.

Skills

Security management

Leadership

Budget management

KPI monitoring

Customer service

Microsoft Office

Problem-solving

Job description

Location: Bedfordshire NHS Hospital Sites Salary: Up to £42K per annum + Benefits

At APCOA, we're committed to delivering outstanding customer service and operational excellence. We're looking for an experienced Contract Manager to lead the delivery of our Security and Parking Services across Bedfordshire NHS Hospital sites.

This is a high profile role where you'll take ownership of day to day operations, ensuring contractual performance, service quality and financial objectives are achieved. Working closely with the client and internal stakeholders, you'll lead and develop a diverse operational team while driving continuous improvement across the contract.

If you're a confident operational leader with a strong background in security management, commercial awareness and a passion for delivering exceptional service, we'd love to hear from you.

What you'll be doing:

As Contract Manager, you'll be responsible for the day to day operational management of the contract, ensuring service delivery, compliance and financial performance meet both client and APCOA expectations.

Your responsibilities will include:

• Managing the daily operation across multiple hospital sites.
• Leading, motivating and developing operational teams.
• Planning resources to ensure service levels are consistently achieved.
• Monitoring KPIs and implementing continuous improvements.
• Managing budgets and controlling operational costs.
• Resolving operational issues, complaints and contractual matters.
• Building strong relationships with NHS stakeholders and attending client meetings.
• Managing recruitment, performance, absence, disciplinary and grievance processes.
• Conducting appraisals and identifying training and development needs.
• Ensuring compliance with Health & Safety, company policies and contractual requirements.
• Producing daily, weekly and monthly management reports.

What we're looking for:

• Minimum 2 years' management experience within the security industry or a similar operational management role.
• Current SIA Licence.
• Full UK Driving Licence.
• Strong leadership and people management skills.
• Experience managing budgets and controlling costs.
• Experience monitoring KPIs and delivering operational improvements.
• Customer-focused with excellent communication skills.
• Good working knowledge of Microsoft Office.
• Strong organisational and problem-solving abilities.
• Knowledge of current SIA and Health & Safety legislation.
• Experience within a client-facing contract environment.
• Experience coaching and developing teams.

Why APCOA?

At APCOA, we're committed to creating a workplace where our people can thrive. You'll join a supportive team, manage a high-profile NHS contract and have the opportunity to make a real impact on service delivery.

In return, we offer:

• £4K per annum car allowance
• 10% Discretionary Bonus per annum
• Company pension
• Training and career development opportunities
• Retail and lifestyle discounts
• A supportive and inclusive working environment

If you're an experienced Security Manager, Operations Manager or Contract Manager looking for your next challenge, we'd love to hear from you.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.