Parking Officer

Hampshire Hospitals Nhs Foundation Trust; Spencers Wood; On-site; GBP 21,000 - 25,000; Full time

Job summary

Hampshire Hospitals NHS Foundation Trust is seeking Parking Officers to direct traffic, enforce parking rules and assist visitors and staff across three sites: Basingstoke, Royal Hampshire County Hospital in Winchester, and Andover War Memorial Hospital.

The role involves a 37.5-hour week, weekend work, patrols, machine maintenance using pay stations and barriers, and deployment to other Hampshire Hospital sites. You will stay calm, be polite, and communicate clearly in busy environments.

Qualifications

• Excellent verbal communication and clear, polite interaction with visitors, patients and staff.
• Ability to remain calm and assertive in challenging situations.
• Reliable and courteous with a focus on customer service.
• Willingness to work weekends and potential relocation to other Hampshire Hospital sites.

Responsibilities

• Respond to faults with car parking machines and replace receipt rolls.
• Identify vehicles inappropriately parked and issue warnings/charges as required.
• Maintain car parks to ensure cleanliness and safety.
• Place cones and signs to direct traffic or close spaces as needed.
• Record incidents using the health and safety reporting tool.
• Liaise with parking administration and other facilities services as directed.

Skills

Verbal communication

Conflict management

Customer service

Assertiveness

Tools

Pay stations

Mobile devices

Job description

We're recruiting Parking Officers at our busy NHS Hampshire hospitals to direct traffic and enforce parking regulations. Guided by Trust Policy and procedures, this important role ensures visitors, patients and staff get the best use from our car parks on a busy compact site. Supported by a small team, a Parking Officer will patrol car parks, enforce parking regulations using a mobile device, deploy temporary barriers, signs and traffic cones to direct traffic, suspend parking bays and give directions to assist visitors and staff. Candidates will also be responsible for maintaining Pay Station machines, barriers and equipment, used daily to process payments and manage traffic flow. This position involves working a 37.5 hour week (7.5 hour day plus half hour lunch). Candidates should expect weekend working and deployment to other Hampshire Hospital sites. Candidates must be polite and respectful, provide clear verbal communication, be assertive and remain calm in challenging situations. This position involves enforcing parking regulations therefore candidates should expect some conflict and confrontation. Many car parks are located outside and will involve plenty of walking on an inclined site during all seasons., The successful candidate will provide help and support to visitors and staff using our car parking facilities

• Respond to technical problems with car parking machines e.g., clearing jams and replacing receipt rolls.
• Identify vehicles inappropriately parked and to undertake parking enforcement, where required issuing warning and/or charge notices.
• Help maintain the car parks, ensuring they are kept clean and tidy.
• Place cones / signs where required to take out of use parking spaces or to direct traffic.
• Report and record incidents which occur in the car park area using the health and safety incident reporting tool where required.
• Liaise with the parking administration team.
• Provide any other duties appropriate to the band and role which include assistance to other facilities services such as Portering and Security when a need arises as directed by their manager.

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive. We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer. The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.