Parking Officer

Hampshire Hospitals Nhs; Basingstoke; On-site; GBP 12,000 - 17,000; Full time

Job summary

Hampshire Hospitals NHS Foundation Trust is recruiting Parking Officers to direct traffic and enforce parking regulations across our NHS hospital sites. The role involves patrolling car parks, operating a mobile device for enforcement, and assisting visitors and staff with directions and payment processing.

Section duties include maintaining pay stations, posting signage, and reporting incidents. A 37.5 hour week with weekend work is expected, plus deployment to other Hampshire Hospital sites as

Qualifications

• Driver Licence with B category entitlement held for a minimum 1 year.
• IT literate and comfortable using software and apps daily.
• Competent numeracy and literacy with ability to complete a written report.

Responsibilities

• Provide help and support to visitors and staff using car parking facilities.
• Respond to technical problems with car parking machines (e.g., jams, receipt rolls).
• Identify vehicles inappropriately parked and undertake parking enforcement, issuing warnings or charge notices as needed.
• Help maintain car parks, keeping them clean and tidy.
• Place cones and signs to direct traffic or to take spaces out of use.
• Report incidents using the health and safety reporting tool.
• Liaise with the parking administration team and assist other facilities services when required.

Skills

Driver license

IT literacy

Conflict management

Customer service

Education

Level 2 Parking Enforcement Officer training

Job description

Job overview

Do you like working outdoors and helping people ?

We're recruiting Parking Officers at our busy NHS Hampshire hospitals to direct traffic and enforce parking regulations.

Guided by Trust Policy and procedures, this important role ensures visitors, patients and staff get the best use from our car parks on a busy compact site.

Supported by a small team, a Parking Officer will patrol car parks, enforce parking regulations using a mobile device, deploy temporary barriers, signs and traffic cones to direct traffic, suspend parking bays and give directions to assist visitors and staff. Candidates will also be responsible for maintaining Pay Station machines, barriers and equipment, used daily to process payments and manage traffic flow.

This position involves working a 37.5 hour week (7.5 hour day plus half hour lunch). Candidates should expect weekend working and deployment to other Hampshire Hospital sites.

Candidates must be polite and respectful, provide clear verbal communication, be assertive and remain calm in challenging situations. This position involves enforcing parking regulations therefore candidates should expect some conflict and confrontation. Many car parks are located outside and will involve plenty of walking on an inclined site during all seasons.

Main duties of the job

The successful candidate will provide help and support to visitors and staff using our car parking facilities

• Respond to technical problems with car parking machines e.g., clearing jams and replacing receipt rolls.
• Identify vehicles inappropriately parked and to undertake parking enforcement, where required issuing warning and/or charge notices.
• Help maintain the car parks, ensuring they are kept clean and tidy.
• Place cones / signs where required to take out of use parking spaces or to direct traffic.
• Report and record incidents which occur in the car park area using the health and safety incident reporting tool where required.
• Liaise with the parking administration team.
• Provide any other duties appropriate to the band and role which include assistance to other facilities services such as Portering and Security when a need arises as directed by their manager.

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Detailed job description and main responsibilities

For further information about this role please see Job Description document attached.

If you have any further queries, please do not hesitate to contact us.

Person specification

Parking Officer

Essential criteria

• Driver Licence with B category entitlement held for a minimum 1 year.

Desirable criteria

• Experience of working in car parking.

Essential

Essential criteria

• Working with the public and dealing with difficult conflict and aggression.

Desirable criteria

• Level 2 Parking Enforcement Officer training.

Essential

Essential criteria

• IT literate to an entry level. This position involves working with software and apps on a daily basis.

Essential

Essential criteria

• Compatant numeracy and literacy. Able to complete a written report and communicate clearly.

Desirable criteria

• Previous customer service experience.