Parking Charge Officer

Portsmouth City Council; Sunderland; Híbrido; GBP 24.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Descripción de la vacante

Portsmouth City Council is seeking a Parking Charge Officer to manage penalties, permits, season tickets and parking dispensations, ensuring accurate processing in line with legislation and council procedures.

You will handle appeals, provide information and advice on parking matters, and prepare cases for adjudication where required, while maintaining high standards of customer service and accurate records in a hybrid working environment.

Formación

• Detail-oriented and customer-focused administrator with strong written and verbal communication skills.
• Ability to work under pressure while maintaining accuracy and deadlines.
• Competent with IT systems and standard office software.

Responsabilidades

• Process Penalty Charge Notices, permits, season tickets and parking dispensations.
• Provide information and advice on parking matters to customers.
• Manage appeals and representations and prepare cases for adjudication when required.
• Maintain detailed records and support the effective administration of the service.

Conocimientos

Communication skills

Organisational skills

IT skills

Customer service

Descripción del empleo

Job Description

Join our Parking Service and play a vital role in ensuring parking regulations are enforced fairly and efficiently across the city. You will manage permits, appeals and Penalty Charge Notices while providing information and advice on parking matters. Your new roleAs a Parking Charge Officer, you will play a key role in delivering an efficient and customer-focused service, processing Penalty Charge Notices, permits, season tickets and parking dispensations. You will ensure cases are processed accurately, in line with legislation and council procedures, while maintaining detailed records and supporting the effective administration of the service. You will also provide advice and support to customers, consider appeals and representations and prepare cases for adjudication where required, Who is the person summary: You will be a detail-oriented and customer-focused administrator with excellent written and verbal communication skills. Confident dealing with customers by phone, email and face-to-face, you will be able to handle sensitive or challenging situations professionally while maintaining a high standard of customer service. You will have strong organisational skills, an eye for detail, and the ability to work accurately under pressure to meet deadlines. A team player with good IT skills and experience in a similar administrative environment, you will be committed to delivering an efficient and effective service. For full details, please review 'who is the person' on the job profile attached below.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Additional Information

Please ensure that you read the job profile for full details on the post. We offer hybrid working, after the induction period, with the expectation to attend the office minimum 3 days a week (pro rata for part time), this remains flexible, depending on the role and subject to business needs. We are not able to offer sponsorship for this position. Previous candidates need not apply. Interview date: week commencing 30th November 2026.

Diversity and Inclusion

We are a disability confident employer and Armed Forces Covenant gold standard.

Eligibility

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.