Appeals & Representation's Officer

Southwark; Greater London; Hybride; GBP 40 000 - 46 000; Plein temps

Avantages offerts par ce poste

Flexible working

Local government pension scheme

Résumé du poste

Southwark, London, is recruiting for a parking and enforcement role within the council. You will investigate parking-related correspondence, prepare evidence for tribunals, and manage permit and suspension applications while delivering excellent customer service.

The role requires strong communication, attention to detail, and the ability to meet statutory deadlines. You will join a motivated team with flexible working options and a Local Government Pension Scheme.

Qualifications

• Experience delivering high-quality customer service.
• Ability to interpret legislation and apply policies.
• Strong written and verbal communication skills.
• Excellent organisational skills with tight deadlines.

Responsabilités

• Investigate and respond to parking-related correspondence and appeals.
• Prepare evidence and represent the Council at London Tribunals.
• Process parking permit and suspension applications to service standards.
• Deliver excellent customer service on parking enforcement and payments.
• Manage workloads to meet performance targets and deadlines.
• Support service improvement and mentor colleagues.

Connaissances

Customer service

Communication

Legislation interpretation

Organisational skills

Attention to detail

Problem solving

Collaboration

Learning agility

Description du poste

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

What You'll Be Doing

• Investigate and respond to parking-related correspondence, including challenges, representations and appeals against Penalty Charge Notices, ensuring compliance with relevant legislation and policies.
• Prepare evidence and represent the Council at London Tribunals, including managing complex cases and presenting supporting information where required.
• Process parking permit and suspension applications, ensuring requests are handled accurately and within agreed service standards and timescales.
• Deliver excellent customer service by dealing with enquiries relating to parking enforcement, permits, suspensions and parking payment services.
• Manage and prioritise workloads to meet performance targets, quality standards and statutory deadlines.
• Support service improvement by identifying trends, escalating issues, and ensuring parking processes and procedures remain compliant.
• Provide guidance and support to colleagues, including mentoring new staff and assisting with complex parking and traffic-related enquiries.
• Deputise for the Appeals and Representations Manager and undertake additional duties as required to support the service.

Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough.For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

-Competitive Salary & Pension: Rewarding your hard work with a great package.

-Growth Opportunities: Access extensive training and development, both internally and externally to progress.

What We're Looking For

• Experience of delivering high-quality customer service and handling enquiries in a professional, confident and customer-focused manner.
• Strong written and verbal communication skills, with the ability to explain complex information clearly and produce accurate correspondence.
• The ability to interpret and apply legislation, policies and procedures when assessing cases and making decisions.
• Excellent organisational skills, with the ability to manage competing priorities, meet deadlines and work effectively under pressure.
• Good attention to detail and problem-solving skills, with the ability to analyse evidence and make balanced, well-reasoned decisions.
• Experience of working collaboratively with colleagues, customers and external stakeholders to resolve issues and achieve positive outcomes.
• A proactive approach to learning, supporting colleagues and contributing to continuous service improvement.
• Knowledge of parking enforcement, parking permits, traffic management or appeals processes.

Contact Information:
For an informal discussion about the role, please contact; EdwardFord , [e-mail]

Additional Information

Please note that we are unable to accept applications from individuals who require visa sponsorship.

This vacancy is subject to the council’s redeployment arrangements. Eligible redeployees will be considered first, and the vacancy may be withdrawn if a suitable redeployee is appointed.

Our Values and Behaviours:

At Southwark, our REACH values are at the heart of everything we do. We are committed to being Resident-focused, Empowering, Accountable, Collaborative and Honest, in how we work with colleagues, residents, partners and communities. We welcome applications from people who share these values and are passionate about making a positive difference to our borough.

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative . We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Salary Range (Full time equivalent) £39,915 - £46,422