Parking Charge Officer

Portsmouth City Council; Barry; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Portsmouth City Council is hiring a Parking Charge Officer to ensure parking regulations are enforced fairly and efficiently. You will process Penalty Charge Notices, permits, season tickets and parking dispensations, while keeping accurate records and following council procedures.

You will advise customers, consider appeals and representations, and prepare cases for adjudication when required. A customer-focused, detail-oriented administrator with strong IT skills is essential, and after

Qualifications

• You will be a detail-oriented, customer-focused administrator.
• Strong written and verbal communication skills.
• Experience handling sensitive or challenging customer situations.

Responsibilities

• Process Penalty Charge Notices, permits, season tickets and parking dispensations.
• Provide information and advice on parking matters to customers.
• Consider appeals and representations and prepare cases for adjudication where required.
• Maintain detailed records and support service administration.

Skills

Attention to detail

Customer service

IT literacy

Tools

IT systems

Job description

Join our Parking Service and play a vital role in ensuring parking regulations are enforced fairly and efficiently across the city. You will manage permits, appeals and Penalty Charge Notices while providing information and advice on parking matters.

Your new role

As a Parking Charge Officer, you will play a key role in delivering an efficient and customer-focused service, processing Penalty Charge Notices, permits, season tickets and parking dispensations. You will ensure cases are processed accurately, in line with legislation and council procedures, while maintaining detailed records and supporting the effective administration of the service.

You will also provide advice and support to customers, consider appeals and representations and prepare cases for adjudication where required,

Who is the person summary:

You will be a detail-oriented and customer-focused administrator with excellent written and verbal communication skills. Confident dealing with customers by phone, email and face-to-face, you will be able to handle sensitive or challenging situations professionally while maintaining a high standard of customer service.

You will have strong organisational skills, an eye for detail, and the ability to work accurately under pressure to meet deadlines. A team player with good IT skills and experience in a similar administrative environment, you will be committed to delivering an efficient and effective service.

For full details, please review 'who is the person' on the job profile attached below.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.

Learn more about our values and behaviours.

Local Government Reorganisation (LGR)

As part of Local Government Reorganisation, current plans will see Portsmouth City Council combine with the district and borough councils of Fareham, Gosport and Havant and parts of East Hampshire and Winchester district councils to form a new, larger unitary authority for south east Hampshire.

We are working towards an implementation date of 1st April 2028, known as vesting day, subject to Parliamentary approval. Until then, we remain focused on maintaining continuity, supporting our workforce, and continuing to deliver excellent services to our residents throughout the transition to the new unitary authority.

This is an exciting time to join us, offering the opportunity to contribute to organisational transformation, develop your career, and help shape future services for our communities.

More information about Local Government Reorganisation can be found on our website:

Additional Information

Please ensure that you read the job profile for full details on the post.

We offer hybrid working, after the induction period, with the expectation to attend the office minimum 3 days a week (pro rata for part time), this remains flexible, depending on the role and subject to business needs.

We are not able to offer sponsorship for this position.

Our recruitment process

Full information about our recruitment process can be found on our support for applicants' page:

Support for applicants - Careers portal

We are a disability confident employer and Armed Forces Covenant gold standard.

Equality, diversity and inclusion - Careers portal

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage:

Careers Portal - Find jobs with Portsmouth City Council