Hybrid Parking Compliance & Appeals Officer

Portsmouth City Council; Barry; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Portsmouth City Council is hiring a Parking Charge Officer to ensure parking regulations are enforced fairly and efficiently. You will process Penalty Charge Notices, permits, season tickets and parking dispensations, while keeping accurate records and following council procedures.

You will advise customers, consider appeals and representations, and prepare cases for adjudication when required. A customer-focused, detail-oriented administrator with strong IT skills is essential, and after

Qualifications

• You will be a detail-oriented, customer-focused administrator.
• Strong written and verbal communication skills.
• Experience handling sensitive or challenging customer situations.

Responsibilities

• Process Penalty Charge Notices, permits, season tickets and parking dispensations.
• Provide information and advice on parking matters to customers.
• Consider appeals and representations and prepare cases for adjudication where required.
• Maintain detailed records and support service administration.

Skills

Attention to detail

Customer service

IT literacy

Tools

IT systems

Job description

Portsmouth City Council is hiring a Parking Charge Officer to ensure parking regulations are enforced fairly and efficiently. You will process Penalty Charge Notices, permits, season tickets and parking dispensations, while keeping accurate records and following council procedures.

You will advise customers, consider appeals and representations, and prepare cases for adjudication when required. A customer-focused, detail-oriented administrator with strong IT skills is essential, and after