Parking Charge Officer

Portsmouth-City-Council; Portsmouth; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Portsmouth City Council is recruiting a Parking Charge Officer to ensure fair and efficient enforcement of parking regulations across the city. You will manage Penalty Charge Notices, permits, season tickets and parking dispensations, ensuring accurate case processing and excellent customer service.

You will advise customers, handle appeals, and prepare adjudication cases when needed, applying careful records management and council procedures. Hybrid working is available after induction period.

Qualifications

• Experience in a customer-focused administrative role.
• Excellent written and verbal communication skills.
• Good IT skills and ability to work under pressure, meeting deadlines.

Responsibilities

• Process Penalty Charge Notices and permits in line with legislation and council procedures.
• Maintain detailed records and support the effective administration of the parking service.
• Provide information and advice on parking matters to customers.
• Consider appeals and representations and prepare cases for adjudication where required.
• Work in a hybrid environment after induction with the need to attend the office minimum 3 days a week.

Skills

Customer service

Communication

IT skills

Organisation

Job description

The following content displays a map of the jobs location - Civic Offices

Join our Parking Service and play a vital role in ensuring parking regulations are enforced fairly and efficiently across the city. You will manage permits, appeals and Penalty Charge Notices while providing information and advice on parking matters.

Your new role

As a Parking Charge Officer, you will play a key role in delivering an efficient and customer-focused service, processing Penalty Charge Notices, permits, season tickets and parking dispensations. You will ensure cases are processed accurately, in line with legislation and council procedures, while maintaining detailed records and supporting the effective administration of the service.

You will also provide advice and support to customers, consider appeals and representations and prepare cases for adjudication where required,

Who is the person summary:

You will be a detail-oriented and customer-focused administrator with excellent written and verbal communication skills. Confident dealing with customers by phone, email and face-to-face, you will be able to handle sensitive or challenging situations professionally while maintaining a high standard of customer service.

You will have strong organisational skills, an eye for detail, and the ability to work accurately under pressure to meet deadlines. A team player with good IT skills and experience in a similar administrative environment, you will be committed to delivering an efficient and effective service.

For full details, please review 'who is the person' on the job profile attached below.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours .

Additional Information

Please ensure that you read the job profile for full details on the post. We offer hybrid working, after the induction period, with the expectation to attend the office minimum 3 days a week (pro rata for part time), this remains flexible, depending on the role and subject to business needs.

We are not able to offer sponsorship for this position.

Previous candidates need not apply.

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person'points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Should you require any support in completing the application form please contact [e-mail] or call the recruitment team on 023 92 616 800.