Hybrid Parking Compliance & Appeals Officer

Portsmouth; Sunderland; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Portsmouth City Council is seeking a Parking Charge Officer to manage penalties, permits, season tickets and parking dispensations, ensuring accurate processing in line with legislation and council procedures.

You will handle appeals, provide information and advice on parking matters, and prepare cases for adjudication where required, while maintaining high standards of customer service and accurate records in a hybrid working environment.

Qualifications

• Detail-oriented and customer-focused administrator with strong written and verbal communication skills.
• Ability to work under pressure while maintaining accuracy and deadlines.
• Competent with IT systems and standard office software.

Responsibilities

• Process Penalty Charge Notices, permits, season tickets and parking dispensations.
• Provide information and advice on parking matters to customers.
• Manage appeals and representations and prepare cases for adjudication when required.
• Maintain detailed records and support the effective administration of the service.

Skills

Communication skills

Organisational skills

IT skills

Customer service

Job description

Portsmouth City Council is seeking a Parking Charge Officer to manage penalties, permits, season tickets and parking dispensations, ensuring accurate processing in line with legislation and council procedures.

You will handle appeals, provide information and advice on parking matters, and prepare cases for adjudication where required, while maintaining high standards of customer service and accurate records in a hybrid working environment.