Parking Appeals Technician

Coventry City Council; Coventry; On-site; GBP 22,000 - 30,000; Full time

Job summary

Coventry City Council is recruiting for a Parking Services back-office role, permanent and full-time (37hrs). You will manage penalty notices, handle appeals, respond to challenges, and provide administrative support to the Parking Services team in Coventry.

You will work with computer systems to ensure timely processing, with a strong focus on accuracy and customer service, and contribute to improving parking enforcement workflow.

Qualifications

• Experience handling penalty notices and appeals.
• Knowledge of traffic enforcement processes.
• Administrative and customer-facing support proficiency.

Responsibilities

• Use computer systems to manage penalty notice recovery and appeals.
• Respond to informal challenges and formal representations.
• Process applications for parking permits and refunds as needed.
• Provide technical and administrative support to Parking Services.

Skills

Penalty notices

Administrative support

Traffic enforcement

Customer service

Job description

Job Category: Highways, Transport & Traffic

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Coventry is a city that is changing fast - and we're looking for skilled people to join our team and help take us into a bright new future. We are a city that is going places - with an inspiring, world-famous history and exciting times ahead.

Home to award-winning universities, top-level sports and famous brands such as Jaguar and Severn Trent. We are a part of the 'Midlands-Engine', the home of the UK motor industry and a proud multicultural city.

Coventry is a great place to live and work and with major developments continuing to take shape around the city it's getting even better - and having the right infrastructure is vital. That's why we are looking for passionate people, dedicated people who, like us, are determined to make real, positive changes to Coventry.

The Council is committed to improving the quality of life for residents and making Coventry a top 10 city. We're bringing in new, streamlined ways of working and making more use of technology to deliver services to the people who live and work in our city.

Building on the work already completed, we will retain the best of the old alongside the best of the new.

Numerous changes have already taken place to transform Coventry's public spaces including:

• Broadgate
• Cathedral Lanes turned into a restaurant area(Wagamama, Las Iguanas, Cosy Club, The Botanist, Bistrot Pierre and MOD Pizza have occupied the space, with more to come).
• One Friargate buildingand the bridge deck demolition
• The Wave's construction - £36m water park, award-winning leisure offer

We also have an extensive public highway network which includes:

• 887km of carriageways
• 2161km of footways, footpaths and cycleways.
• 300 structures, including subways, retaining walls, culverts, gantries and rights of way structures.
• 33,000 street lighting columns, 4,000 lit traffic signs and 1,500 lit traffic bollards.
• 44,000 drainage gullies.
• 127 signal-controlled junctions and 98 pedestrian crossings.

We know how hard our people work in our Highways, Traffic and Transportation Teams, and what it means to have a great manager who makes the time to say 'thank you'. So, with us, your work will always be appreciated and recognised.

We also know that to recruit passionate, dedicated staff in this field there's simply more demand than available resources, we show our appreciation in other, more tangible ways, too - to make Coventry City Council an attractive place to work in terms of the benefits.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

We are looking to recruit a highly motivated individual to join our customer focussed and very busy Parking Services back-office team, on a full-time, permanent basis (37hrs a week, Monday - Friday)

In line with legislation, strict deadlines and Council policies and procedures, you will be responsible for using computer systems to deal with the penalty notice recovery and appeals processes relating to parking and traffic enforcement. This includes responding to informal challenges, formal representations, and appeals to the adjudication service.

You will have extensive knowledge of the Traffic Management Act 2004 (part 6) to provide a responsive administrative function and deal with complex and contentious enquiries by telephone and in writing; taking telephone payments and processing refunds; responding to informal and formal challenges against penalty notices; preparing casework for appeal hearings; attending adjudication hearings when necessary; processing applications for parking permits; providing other technical, legal and administrative support to Parking Services.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Interview date(s): W/C 23rd November 2026

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

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Job Category
Highways, Transport & Traffic