Park General Manager: Lead, Grow & Delight Guests

Parkdean Resorts; Burgh Castle; On-site; GBP 90,000 - 130,000; Full time

Job summary

Parkdean Resorts is seeking a General Manager to lead one of our parks in the UK, overseeing every department and driving commercial performance. You will shape the strategic direction, foster a high-performing culture, and partner with regional teams to maintain exceptional guest experiences.

The role requires senior leadership across operational and commercial functions, with a track record of delivering financial performance and managing large teams.

Qualifications

• Senior-level leadership experience managing large, multi disciplinary teams.

Responsibilities

• Act as an ambassador for company values, shaping a positive, inclusive culture built on engagement and high performance.
• Lead all park departments, ensuring commercial strategies align with park objectives and business targets.
• Ensure full compliance with legal, regulatory, health & safety and GDPR requirements across the park.
• Manage the park's financial performance, including revenue, profit margins, budgets, wage control and controllable costs to achieve annual EBITDA targets.
• Ensure timely completion of actions arising from internal audits, external audits and local authority inspections.
• Recruit, onboard and develop Heads of Department, in partnership with the central People Team.
• Lead weekly HOD meetings, 1:1s and monthly Health & Safety meetings to ensure collaboration and compliance.
• Work with HODs to develop and deliver departmental business plans with clear targets, reporting and performance measures.
• Collaborate with regional and central teams to maintain high standards across the park.
• Analyse guest feedback and performance data to shape park-wide experience improvement plans.
• Work closely with Owner & Guest Experience team to implement customer service strategies that deliver consistently high standards.
• Identify and implement strategies to maximise sales performance and gross profit across all revenue streams.
• Ensure all guest and owner complaints are handled in line with company policy and resolved effectively.
• Where relevant, lead monthly Owner Forums to strengthen communication and relationships with Holiday Homeowners.

Skills

Senior leadership

Cross-functional leadership

Financial acumen

Stakeholder management

Negotiation skills

IT proficiency

Driving license

Job description

Parkdean Resorts is seeking a General Manager to lead one of our parks in the UK, overseeing every department and driving commercial performance. You will shape the strategic direction, foster a high-performing culture, and partner with regional teams to maintain exceptional guest experiences.

The role requires senior leadership across operational and commercial functions, with a track record of delivering financial performance and managing large teams.