General Manager

Parkdean Resorts; Burgh Castle; On-site; GBP 90,000 - 130,000; Full time

Job summary

Parkdean Resorts is seeking a General Manager to lead one of our parks in the UK, overseeing every department and driving commercial performance. You will shape the strategic direction, foster a high-performing culture, and partner with regional teams to maintain exceptional guest experiences.

The role requires senior leadership across operational and commercial functions, with a track record of delivering financial performance and managing large teams.

Qualifications

• Senior-level leadership experience managing large, multi disciplinary teams.

Responsibilities

• Act as an ambassador for company values, shaping a positive, inclusive culture built on engagement and high performance.
• Lead all park departments, ensuring commercial strategies align with park objectives and business targets.
• Ensure full compliance with legal, regulatory, health & safety and GDPR requirements across the park.
• Manage the park's financial performance, including revenue, profit margins, budgets, wage control and controllable costs to achieve annual EBITDA targets.
• Ensure timely completion of actions arising from internal audits, external audits and local authority inspections.
• Recruit, onboard and develop Heads of Department, in partnership with the central People Team.
• Lead weekly HOD meetings, 1:1s and monthly Health & Safety meetings to ensure collaboration and compliance.
• Work with HODs to develop and deliver departmental business plans with clear targets, reporting and performance measures.
• Collaborate with regional and central teams to maintain high standards across the park.
• Analyse guest feedback and performance data to shape park-wide experience improvement plans.
• Work closely with Owner & Guest Experience team to implement customer service strategies that deliver consistently high standards.
• Identify and implement strategies to maximise sales performance and gross profit across all revenue streams.
• Ensure all guest and owner complaints are handled in line with company policy and resolved effectively.
• Where relevant, lead monthly Owner Forums to strengthen communication and relationships with Holiday Homeowners.

Skills

Senior leadership

Cross-functional leadership

Financial acumen

Stakeholder management

Negotiation skills

IT proficiency

Driving license

Job description

Are you an inspiring leader with the confidence to take full accountability for a large, fast paced holiday park? At Parkdean Resorts, we're searching for a dynamic General Manager to lead one of our incredible parks - overseeing every department, driving commercial performance, and ensuring our guests and owners enjoy unforgettable experiences.

This is a high-impact leadership role where you'll shape the strategic direction of your park, deliver exceptional operational standards, and nurture a high performing, engaged team.

What you will be doing...

• Act as an ambassador for our company values, shaping a positive, inclusive culture built on engagement, accountability and high performance.
• Lead all park departments, including Holiday Home Sales, ensuring commercial strategies align with park objectives and business targets.
• Ensure full compliance with legal, regulatory, health & safety and GDPR requirements across the park.
• Manage the park's financial performance, including revenue, profit margins, budgets, wage control and controllable costs to achieve annual EBITDA targets.
• Ensure timely completion of actions arising from internal audits, external audits and local authority inspections.
• Recruit, onboard and develop Heads of Department, in partnership with the central People Team.
• Lead weekly HOD meetings, regular 1:1s and monthly Health & Safety meetings to ensure collaboration, communication and compliance.
• Work with HODs to develop and deliver departmental business plans with clear targets, reporting and performance measures.
• Collaborate with regional and central teams - including HR, H&S, F&B Ops, Finance, and Facilities & Maintenance to maintain high standards across the park.
• Analyse guest feedback and performance data to shape park-wide experience improvement plans.
• Work closely with the Owner & Guest Experience team to implement customer service strategies that deliver consistently high standards.
• Identify and implement strategies to maximise sales performance and gross profit across all revenue streams.
• Ensure all guest and owner complaints are handled in line with company policy and resolved effectively.
• Where relevant, lead monthly Owner Forums to strengthen communication and relationships with Holiday Homeowners.

About you...

• Senior-level leadership experience managing large, multi disciplinary teams.
• Proven ability to lead across both operational and commercial functions, including sales environments.
• A leadership style built on culture, engagement, development and accountability.
• Strong commercial acumen with a track record of delivering financial performance and achieving EBITDA targets.
• Flexibility to work weekends, evenings and bank holidays as required.
• Full UK Driving Licence.
• Excellent communication, negotiation and influencing skills.
• High IT competence with the ability to work confidently across multiple systems.
• Strong organisational and planning skills, capable of managing complex workloads and competing priorities.
• High emotional intelligence, capable of leading through conflict and change.
• A proactive approach to personal and professional development.
• Experience delivering fast-paced, large-scale operational or commercial projects.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 65 parks - we've got your back when it comes to training!
• You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?

At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.

Our parks create meaningful memories for our guests and know that great service is more than a smile - it's understanding the value of every moment. Because it's not just what we do, it's who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.

Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at [e-mail]