Park Experience Lead — Team, Events & Service Excellence

Oxygen; Greater London; Presencial; GBP 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Industry-leading pay

Free entry for you + 4 on weekdays

50% off entry for you + 4 on weekends

50% off food and drinks on shift

50% off up to 4 parties a year for you

50% off food and drink when not onhift

25 days holiday + bank holidays

Birthday paid day off

Pension scheme

Discount platform

Descripción de la vacante

Oxygen is seeking an Assistant Park Manager in Greater London to work with the Deputy and Park Manager to develop and empower a talented team, delivering our values; pride, passion, playing together and moments of WOW-ness.

You will deliver the day to day running of the park spanning the entire customer journey, leading by example to deliver exceptional and engaging customer service. You will inspire and coach your team to do the same.

Formación

• Minimum 3 years' experience in a leadership role.
• Experience with financial data and KPI management.
• Experience of managing and leading a large team.
• Experience with planning and running events.
• Working knowledge of welfare and EDI in the workplace.
• Excellent customer service and engagement skills.
• Experience working with SEN children and customers.
• Knowledge of industry H&S standards and compliance.
• Tech savvy.
• Working knowledge of the core Microsoft applications.
• A background in a service-led industry is desirable, such as hospitality, adventure parks, family leisure entertainment parks etc.
• IOSH qualification desirable.
• First aid qualification desirable.

Responsabilidades

• Lead and deliver day-to-day park operations across the customer journey.
• Inspire and coach your team to deliver exceptional customer service.
• Ensure compliance with brand standards and SOPs; challenge performance when needed.
• Be an inclusive leader promoting respect, collaboration and collective responsibility.
• Act as a brand ambassador, reflecting our values of pride, passion, playing together and WOW.

Conocimientos

Leadership

Financial data

KPI management

Team management

Event planning

EDI welfare

Customer service

SEN experience

Health & Safety

Tech savvy

Microsoft Office

Hospitality background

IOSH

First aid

Herramientas

Microsoft Office

Descripción del empleo

Oxygen is seeking an Assistant Park Manager in Greater London to work with the Deputy and Park Manager to develop and empower a talented team, delivering our values; pride, passion, playing together and moments of WOW-ness.

You will deliver the day to day running of the park spanning the entire customer journey, leading by example to deliver exceptional and engaging customer service. You will inspire and coach your team to do the same.