Reception Lead: Inspire Service Excellence & Team

WSH Group; Greater London; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Rotational shift pattern supporting工作–

Leadership training

25 days holiday + Bank Holidays

Bupa Health cover

YuLife wellbeing benefits

Job summary

Amplify in London seeks a proactive Reception Lead to elevate guest experiences. You will head a front-of-house team, drive service excellence, and uphold professional standards across the reception area, ensuring first impressions are outstanding.

You’ll manage daily operations, coach staff, develop events, coordinate with clients and occupiers, and build strong relationships with building teams. The role features rotational shifts, development opportunities, and a commitment to wellbeing and a

Qualifications

• Experience leading a front-of-house or reception team.
• Strong communication and interpersonal abilities.
• Able to manage multiple tasks while maintaining high standards.

Responsibilities

• Lead and inspire the Reception team to deliver outstanding service.
• Oversee daily Reception operations and service standards.
• Build relationships with clients, occupiers and building teams; coordinate events and activations.
• Coach, train and develop staff; seek continuous improvement.

Skills

Front-of-house leadership

Communication

Interpersonal skills

Organisational skills

Multitasking

Professional demeanour

Tools

Microsoft Office

Job description

Amplify in London seeks a proactive Reception Lead to elevate guest experiences. You will head a front-of-house team, drive service excellence, and uphold professional standards across the reception area, ensuring first impressions are outstanding.

You’ll manage daily operations, coach staff, develop events, coordinate with clients and occupiers, and build strong relationships with building teams. The role features rotational shifts, development opportunities, and a commitment to wellbeing and a