PALS & Patient Liaison Coordinator

Royal Berkshire NHS Foundation Trust; Old Warren; Sur place; GBP 28 000 - 31 000; Plein temps

Résumé du poste

Royal Berkshire NHS Foundation Trust is seeking an PALS administrator to provide essential support to the PALS and complaints team. You will log enquiries on the CRM system (DATIX), respond to patients, relatives and carers, and help manage case workflows with care and professionalism.

The role requires strong customer service skills, NHS experience, and the ability to work in a fast-paced, emotionally sensitive environment. The Trust offers flexible arrangements where possible.

Qualifications

• Educated to A-level or equivalent.
• NHS experience preferred.
• Experience in problem solving and customer service.
• Demonstrated ability to handle situations calmly and professionally.

Responsabilités

• Be the first point of contact for PALS concerns and enquiries, answering the telephone and responding to emails, as well as seeing patients, relatives and carers in person.
• Enter all enquiries onto the DATIX system, ensuring records are accurate.
• Plan, organise and take responsibility of workload, working within guidelines and escalating to the PALS Manager when needed.
• Communicate under pressure, remaining calm and handling highly emotional situations with compassion.
• Support and work collaboratively with the PALS and complaints team to ensure high-quality service.

Connaissances

Customer Service

Problem solving

NHS experience

5 years experience

Formation

A-level or equivalent

Description du poste

Royal Berkshire NHS Foundation Trust is seeking an PALS administrator to provide essential support to the PALS and complaints team. You will log enquiries on the CRM system (DATIX), respond to patients, relatives and carers, and help manage case workflows with care and professionalism.

The role requires strong customer service skills, NHS experience, and the ability to work in a fast-paced, emotionally sensitive environment. The Trust offers flexible arrangements where possible.