PALS Coordinator

NHS Jobs; Reading; On-site; GBP 33,000 - 36,000; Full time

Job summary

NHS Jobs in Reading seeks a dedicated healthcare professional to manage PALS communications, drafting responses with high grammar standards and ensuring timely replies within Trust timescales. You will differentiate quick PALS issues from formal complaints, liaise with external bodies such as the Ombudsman, and ensure privacy and GDPR compliance while promoting equality across the Trust.

Work with multidisciplinary teams to maintain high-quality care and monitor safety, risk, and professional

Responsibilities

• Draft written responses to PALS concerns, using a high standard of grammar and punctuation.
• Respond to all PALS concerns within the timescale set by the Trust and monitor workload to ensure response times are met.
• Differentiate between issues that can be dealt with quickly (PALS) and those needing formal complaints.
• Liaise with external agencies, e.g. Public Health Service Ombudsman, Coroners Office.
• Ensure PALS processes adhere to Data Protection/ Confidentiality/ Caldicott / GDPR principles.
• Actively promote diversity across the Trust and generate relationships that uphold dignity, rights and responsibilities.
• Identify and take action to address discrimination and oppression.
• Collaborate with interdisciplinary teams to support and complement care quality.
• Monitor health, safety and security of self and colleagues; manage risk per policy and legislation.
• Develop own skills through continuing professional development and performance reviews.

Job description

Use highly refined communication skills to show empathy and compassion when liaising with patients, relatives and carers. Draft written responses to PALS concerns, using a high standard of grammar and punctuation. Respond to all PALS concerns within the timescale set by the Trust and monitor own workload to ensure response times are met. Have an understanding and ability to differentiate between issues that can be dealt with very quickly (PALS concerns) and do not need to go through the formal complaint process. To liaise with external agencies, e.g. Public Health Service Ombudsman, Coroners Office. Ensure that the PALS processes adhere to Data Protection/ Confidentiality/ Caldicott / GDPR principles. Actively promote diversity, including race diversity, across the Trust. Generate and sustain relationships that promote dignity, rights and responsibilities. Identify and take action to address discrimination and oppression. Assume a central role in problem solving and service co-ordination to ensure patients and carers receive high standards of seamless quality care. Work in collaboration with the interdisciplinary teams throughout the Trust to support and compliment their care and the quality of the service provided. Monitor and maintain the health, safety and security of self and any practitioners in work area. Identify risks in work activities and develops strategies to manage these effectively. Practice within risk management/ occupational health legislation and Trust procedures. work in line with RBH policies and procedures Develop own skills, taking responsibility for continuing professional development and performance. This job description should be regarded as a guide to the planned duties and responsibilities of the post. The description is not exhaustive and will be subject to periodic review in consultation with the post-holder.

£33,262 - £36,027 Per Annum Pro Rata Inclusive of Allowances