PALS & Complaints Coordinator - Patient Advocate

The Royal Berkshire; Reading; In loco; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

The Royal Berkshire is seeking an administrator to support the PALS and complaints team in Reading. You will log inquiries, maintain accurate records in the CRM and DATIX systems, and handle patient inquiries with compassion and professionalism.

In this role you will be the first point of contact for PALS concerns, manage calls and emails, and plan your workload with minimal supervision, while collaborating with the PALS Manager when required.

Mansioni

• Provide administration support to the PALS and complaints team
• Log PALS and complaints accurately on CRM
• Demonstrate compassion and professionalism with patients when raising PALS concerns
• Be first point of contact for PALS concerns and enquiries via telephone and email
• Enter enquiries onto DATIX and maintain records on DATIX system
• Plan and organise workload, work independently with guidelines and refer to PALS Manager when needed
• Communicate under pressure and handle difficult conversations respectfully

Descrizione del lavoro

The Royal Berkshire is seeking an administrator to support the PALS and complaints team in Reading. You will log inquiries, maintain accurate records in the CRM and DATIX systems, and handle patient inquiries with compassion and professionalism.

In this role you will be the first point of contact for PALS concerns, manage calls and emails, and plan your workload with minimal supervision, while collaborating with the PALS Manager when required.