PALS Officer — Flexible Patient Support & Liaison

Nottingham University Hospitals NHS Trusts; Nottingham; In loco; GBP 23.000 - 26.000; Tempo pieno

Descrizione del lavoro

Nottingham University Hospitals NHS Trusts is seeking a PALS Officer to join the Patient Advice and Liaison Service. You will be the first point of contact for patients, relatives and carers, handling enquiries and concerns with empathy and professional communication.

The role requires excellent typing and written communication, and the ability to signpost to appropriate wards or services. You will work within a supportive team on site, with standard hours and flexible working arrangements.

Competenze

• Front-facing customer service experience essential.
• Experience with NHS complaints or PALS is desirable.
• Excellent written and verbal communication skills required.

Mansioni

• Act as initial point of contact for patients and service users.
• Provide confidential information and guidance on care issues.
• Respond to concerns promptly and facilitate resolution.
• Maintain accurate records on Trust systems and assist with data reporting.

Conoscenze

Customer service

Empathy

Communication

Organisational skills

Formazione

ECDL

Strumenti

DATIX database

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Nottingham University Hospitals NHS Trusts is seeking a PALS Officer to join the Patient Advice and Liaison Service. You will be the first point of contact for patients, relatives and carers, handling enquiries and concerns with empathy and professional communication.

The role requires excellent typing and written communication, and the ability to signpost to appropriate wards or services. You will work within a supportive team on site, with standard hours and flexible working arrangements.