Patient Experience & Feedback Liaison
University Hospitals Coventry and Warwickshire
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Job summary
University Hospitals Coventry and Warwickshire NHS Trust is seeking a Patient Advice and Liaison Service (PALS) professional to assist patients, carers and visitors with information, advice and confidential support. The post supports accessing the formal complaint process and contributes to real-time feedback and continuous service improvement within the Quality Department.
The role focuses on handling concerns, liaising with enquirers, and ensuring timely action plans while upholding Care
Job description
University Hospitals Coventry and Warwickshire NHS Trust is seeking a Patient Advice and Liaison Service (PALS) professional to assist patients, carers and visitors with information, advice and confidential support. The post supports accessing the formal complaint process and contributes to real-time feedback and continuous service improvement within the Quality Department.
The role focuses on handling concerns, liaising with enquirers, and ensuring timely action plans while upholding Care
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