Pain Claims Specialist - Personal Injury (Hybrid)

Carpenters Limited; Cardiff; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

25 days’ holiday plus bank holidays

Hybrid working model

2 x Volunteering days to supportcharit

Matched Giving – up to £250 matched

Medicash cash plan – claim back dental

My Medicash App – rapid digital physi

Discounts and cash back on travel and

Life Assurance Scheme (4 x salary)

Pension scheme

Active network of Wellbeing Champions

Training and development opportunities

Funded social events to connect with

Dress for your day policy

Job summary

Carpenters Group in Cardiff is seeking a skilled claims handler to manage a caseload of predominantly pain-related MOJ and Intermediate track motor claims from instruction through to settlement.

You will proactively progress files, instruct Counsel, liaise with clients and insurers, and ensure compliance with CPR and the Rehabilitation Code. A strong client-care mindset and team ethos are essential.

Qualifications

• Experience in personal injury case management.
• Experience handling MOJ and Intermediate track motor claims.
• Knowledge of CPR and relevant legislation.
• Familiarity with case management systems.
• Strong client care and communication skills.

Responsibilities

• Proactively manage a caseload of MOJ motor claims to settlement.
• Instruct Counsel and coordinate hearings when needed.
• Maintain regular client communications with updates on progress.
• Meet commercial targets and ensure efficient file handling.
• Identify vulnerable clients and raise capacity issues when appropriate.
• Ensure correct evidence is obtained to establish liability and quantum.
• Keep directors and insurers updated on case progress.

Skills

MOJ experience

Pain-related conditions

Case management

CPR knowledge

Client care

Time management

Communication

Tools

VF case management system

Job description

Carpenters Group in Cardiff is seeking a skilled claims handler to manage a caseload of predominantly pain-related MOJ and Intermediate track motor claims from instruction through to settlement.

You will proactively progress files, instruct Counsel, liaise with clients and insurers, and ensure compliance with CPR and the Rehabilitation Code. A strong client-care mindset and team ethos are essential.