Customer Service Advisor Apprenticeship – Beechwood Mazda Derby Beechwood

Calex UK Ltd; East Midlands; On-site; GBP 12,000 - 15,000; Full time

Job summary

Beechwood Mazda Derby is offering an Apprenticeship as a Service Advisor Apprentice – Level 2 Customer Service Practitioner. The role combines paid employment with IMI-Approved Level 2 training, fully integrating service coordination and customer support.

You will work alongside experienced advisers, gaining skills in vehicle service communication, front-desk duties, and parts coordination within a Derby dealership environment.

Qualifications

• GCSEs in Maths and English at grade A–C / 9–4 are required or predicted grades accepted.
• Aged 16+ with strong interest in vehicle service and customer support.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to follow instructions and learn from colleagues.

Responsibilities

• Assist customers in scheduling service appointments and enquiries.
• Greet customers professionally to ensure a positive service experience.
• Liaise between customers and service technicians on vehicle concerns and estimates.
• Interpret maintenance schedules and repair estimates to provide recommendations.
• Coordinate with parts departments to ensure availability of components.
• Keep customers updated on service progress and any additional work.
• Handle customer complaints professionally and strive for resolutions.
• Input service orders and maintain customer records using computer systems.
• Attend training sessions to enhance product knowledge and customer service skills.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Attention to detail

Basic IT skills

Driving licence

Education

GCSE Maths & English

Predicted grades accepted

Job description

Service Advisor Apprentice – Level 2 Customer Service Practitioner

IMI-Approved Apprenticeship – Level 2

Employer: Beechwood

Location: Derby

Beechwood Mazda Derby is seeking a motivated and enthusiastic individual to join as a Service Advisor Apprentice. This apprenticeship provides a structured route into the automotive service industry, combining paid employment with nationally recognised Level 2 training.

Working alongside experienced service advisors, you will develop the skills and knowledge to become proficient in customer service, service coordination, and vehicle maintenance communication. This role is ideal for individuals with a passion for cars, excellent communication skills, and a desire to grow in a dynamic automotive environment.

Key Responsibilities

• Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
• Greet customers professionally to ensure a positive service experience
• Liaise between customers and service technicians regarding vehicle concerns, service requirements, and estimated completion times
• Interpret maintenance schedules, service manuals, and repair estimates to provide accurate recommendations
• Coordinate with parts departments to ensure timely availability of components
• Keep customers updated on service progress, including any additional work identified during inspections
• Handle customer complaints professionally, striving for satisfactory resolutions
• Use computerised systems to input service orders, generate invoices, and maintain customer records
• Maintain a clean and organised service reception area
• Attend all training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Working Week

• 40 hours per week, typically Monday to Friday
• Normal working hours: 8:30am – 5:30pm, although this may vary depending on the dealership

Approximately 20% of your working week will be dedicated to Off-the-Job (OTJ) learning, delivered via online classrooms, face-to-face sessions, and block release training at The Henry Ford Academy.

Training & Time Away From Home

• Apprentices are employed directly by Beechwood Mazda
• Training includes week-long block release, requiring travel and overnight stays away from home at The Mazda Academy
• Supported through:
• Face-to-face technical and customer service sessions
• Virtual classroom sessions and e-learning
• Workplace coaching and mentoring

All training aligns with IMI / ESFA standards, providing nationally recognised qualifications and practical skills to succeed.

Qualification

• Level 2 Customer Service Practitioner Apprenticeship (IMI)
• Duration: 12 months + 12 weeks for End Point Assessment (EPA)
• Covers workplace competence, technical knowledge, and OTJ learning
• Completion provides a nationally recognised qualification and a clear route into automotive service careers

Salary

Pay is set by the employing dealership. All apprentices are paid at least the Apprenticeship Minimum Wage, with opportunities for progression as skills develop. https://www.gov.uk/national-minimum-wage-rates

Entry Requirements

• Aged 16+
• GCSE (or equivalent) grade A–C / 9–4 in Maths and English (Predicted grades are accepted, provided the final results meet the required standards)
• Strong interest in vehicle service and customer support
• Excellent problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Willingness to follow instructions and learn from experienced colleagues
• Basic IT skills for documentation and communication
• Working towards or holding a valid driving licence

About Calex UK

Calex UK is committed to actively promoting equality of opportunity to ensure that all learners reach their full learning potential and achieve success during their learning journey.