Customer Service Apprenticeship

Motability Operations Ltd; West of England; On-site; GBP 11,000 - 14,000; Full time

Job summary

Motability Operations Ltd is recruiting a Customer Service Apprentice to join our team in Bristol on a full time basis. The 15 month apprenticeship offers hands on experience and a chance to develop skills across multiple customer‑facing teams.

You will rotate through licensing, documentation, and application support, gaining insight into the customer and dealer journey with Monday to Friday hours and monthly coaching to support development.

Qualifications

• Apprenticeship program lasting 15 months with structured on‑the‑job learning.
• Locations and teams rotate to expose you to end‑to‑end customer journey.
• Enrolment on Customer Service Level 2 qualification during the programme.

Responsibilities

• Make and receive telephone calls as part of daily tasks.
• Support vehicle documentation and end of contract processes.
• Assist with application processes for customers and dealers.
• Develop customer service skills with monthly coaching.
• Contribute to improving the dealer and customer journey.

Skills

Customer service

Communication

Organisation

Education

Customer Service Level 2 (South Gloucestershire & Stroud College)

Job description

Motability Operations Ltd is recruiting a Customer Service Apprentice to join our team on a full time basis in Bristol.

During this 15 month apprenticeship, you will gain hands on experience, develop new skills and contribute to a range of customer focused teams. This role is full time and office based.

You will start your apprenticeship in our Vehicle Licensing and Documentation team. Here you will learn about licensing all Motability Scheme vehicles, including registration, taxation and administration processes, alongside the end of contract dispatch process. This is a manual and process driven role.

You will then move to our Application Support team. Here you will support the application process and help manage the return of vehicles at the end of contract. This is where you will begin taking calls.

You will spend three to four months in each team to understand how they positively impact the customer and dealer journey. These teams support the business Monday to Friday from 8am to 5pm.

During this stage of your apprenticeship, you will:

• Make and receive telephone calls. Training will be provided
• Manage vehicle documentation before and after agreements
• Process manual dispatch within the vehicle documentation team
• Manage vehicles that have not been returned on time
• Support the correction of customer agreements

Once you have completed these placements, you will move into our Application Experience Team, working 9am to 5pm.

As part of our Customer Services department, you will support the application process for both car dealers and Motability Scheme customers. You will help deliver an excellent end to end service for our customers.

During this stage, you will:

• Take calls from customers and dealers
• Guide first time customers through the application process
• Support existing customers back onto the Scheme
• Develop strong customer service skills
• Receive one to one coaching each month to support your development

You will build both personal and professional skills throughout this apprenticeship, giving you the opportunity to thrive in a customer service role.

Alongside your role, you will enrol onto Customer Service Level 2 with South Gloucestershire & Stroud College. You will spend 20% of your working time on off the job learning.