Paediatric Pathway Coordinator, Acute Care

Royal Berkshire; Reading; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

The Royal Berkshire NHS Foundation Trust is seeking a Patient Pathway Coordinator (PPC) at Band 4 to provide specialist admin support to the Paediatrics team. You will handle phone enquiries, schedule appointments and manage clinic letters in a fast-paced NHS environment.

The role requires good IT skills, experience with Microsoft Office, and ability to work with patients and colleagues at all levels while ensuring high quality, confidential service.

Qualifications

• Experience in NHS administration or healthcare settings.
• GCSE English and Maths (A-C) or equivalent.
• Proficient IT skills and ability to use multiple computer systems.

Responsibilities

• Provide comprehensive administrative support to the Clinical Team.
• Answer patient calls, schedule appointments and process clinic letters.
• Handle patient queries with confidentiality and high-quality service.

Skills

Administration / Customer Care

Communication with patients

IT skills

Education

GCSE English & Maths

Tools

Microsoft Office Suite

Job description

The Royal Berkshire NHS Foundation Trust is seeking a Patient Pathway Coordinator (PPC) at Band 4 to provide specialist admin support to the Paediatrics team. You will handle phone enquiries, schedule appointments and manage clinic letters in a fast-paced NHS environment.

The role requires good IT skills, experience with Microsoft Office, and ability to work with patients and colleagues at all levels while ensuring high quality, confidential service.