On-site Patient Pathway Coordinator

Royal Berkshire

Reading

Hybrid

GBP 23,000 - 26,000

Full time

5 days ago

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Job summary

Royal Berkshire NHS Foundation Trust in Reading is seeking a Band 3 Assistant Patient Pathway Coordinator to support the Patient Pathway Manager and coordinators with delegated operational activities, working autonomously using initiative and specialist knowledge.

This on-site role (no remote working) requires experience in scheduling outpatient appointments, IT/patient data systems, and providing information to patients or treatment teams to ensure a smooth pathway from referral to discharge

Qualifications

GCSE or equivalent required.
Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or equivalent.
Experience using IT systems and patient data systems.
Experience scheduling outpatient appointments and/or admissions.
Experience working with patients and providing information regarding appointments or treatment.

Responsibilities

Specialise in specific modality appointment bookings, with overview knowledge of all booking processes.
Ensure compliance with scheduling guidelines, protocols and clinical targets while managing timetable changes and capacity impact.
Be the point of contact for all administrative issues relating to the patient pathway of care.
Work in a multidisciplinary team to proactively manage the patient pathway from referral to discharge.
Provide a consistent, accessible, customer-focused contact to patients and clinicians.