Receptionist/Administrator - Paediatric Emergency Department

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

Manchester University NHS Foundation Trust is recruiting for a Reception team member to support the smooth operation of the Paediatric Emergency Department. The role requires working unsupervised, with some unsocial hours, and delivering excellent customer care to patients and families while ensuring accurate data entry on systems such as HIVE.

You will use the NHS Spine portal, monitor ambulances via OneResponse and 111 referrals via Adastra, and liaise with clinical staff to manage clinics and

Qualifications

• Experience in reception or customer-facing roles in a healthcare setting.
• Ability to work unsupervised, including some unsocial hours.
• Accurate data entry and record keeping on hospital systems.

Responsibilities

• Provide excellent customer care to patients and families.
• Input details of attendances accurately on HIVE.
• Use the NHS Spine portal to access required information.
• Monitor ambulances via the OneResponse System.
• Monitor 111 referrals via Adastra.
• Cancel and reschedule clinics in liaison with clinical staff.
• Email documentation to GP surgeries, wards and departments per the medical team.

Skills

Customer care

Attention to detail

Tools

HIVE

NHS Spine

OneResponse

Adastra

Job description

We are looking to recruit someone to join our Reception team, As part of our team this post carries responsibility for the smooth running ofthe Paediatric Emergency Department. This includes working unsupervised, social and unsocial hours, providing excellent customer care to our patients and their families whilst ensuring all information received is inputted accurately., Accurately record details of new and follow up attendances on HIVE.

Use the NHS Spine portal, to access information as required.

Monitor incoming ambulances, via the OneResponse System.

Monitor incoming 111 referrals, via the Adastra System

In liaison with Consultant medical staff, cancel and re-schedule clinics

Email documentation to GP Surgeries, wards and departments as required by the medical/nursing team, ensuring adherence to the Caldicott Guidelines.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and

exceptional patient outcomes.Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.